Locked Out of Store

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   Hi All,

I got bounced out of my store and sent to the login page. Entered the username and password and received this message:

It appears that the store License Key has previously been registered and therefore cannot be used to activate another store, or that the domain name associated with this store is not the correct one. You will need to request a new license or ask Customer Service to unlock the existing license key for you.

Tried different browser, waited couple of hours and still the same message. I've been in contact with support but since it is the weekend, I fear I'll not be able to do any work until Monday. Big Loss. 

Anyone seen this message before? Do you think it has anything to do with the CPLOGS file?

Thanks for any help.

Alan

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macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Topic: Locked Out of Store Posted: 28-June-2008 at 8:16pm
	Hi All, I got bounced out of my store and sent to the login page. Entered the username and password and received this message: It appears that the store License Key has previously been registered and therefore cannot be used to activate another store, or that the domain name associated with this store is not the correct one. You will need to request a new license or ask Customer Service to unlock the existing license key for you. Tried different browser, waited couple of hours and still the same message. I've been in contact with support but since it is the weekend, I fear I'll not be able to do any work until Monday. Big Loss. Anyone seen this message before? Do you think it has anything to do with the CPLOGS file? Thanks for any help. Alan

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 28-June-2008 at 8:44pm
	Please submit a support request as EI are the appropriate source of a solution.

macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Posted: 28-June-2008 at 9:34pm
	Thanks Greg, I have been in email contact but thought I'd ask here since it is evening here in So Calif. Was just hoping to get access to continue uploading products as this is all new to me and I'm trying to get it all started. Thanks, Alan

cmason Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 18-June-2008 Status: Offline Points: 0	Post Options Post Reply Quote cmason Report Post Thanks(0) Quote Reply Posted: 29-June-2008 at 11:19pm
	PC now (V3.12) has code to check if application is running on multiple domains. Are running it on multiple servers, apparently localhost counts as a server. You have to contact them and discuss it with them. They're usually one of my top recommended vendors because of their support but I've been unable to get a response since this AM so I sympathize with you.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 30-June-2008 at 4:18am
	Hi macleather, I'm sure this will be resolved very soon, having a problem which stops a store in it's tracks is, I would guess, pretty unusual - I hope you made the best of the weekend & are now refreshed and ready to press on :-) IMHO the Early Impact support is exceptional - expecially considering the price of the product and that the support is free! I think the documentation is also pretty good and of course there's the forum & wiki etc. Chris? - It's Sunday ! (or was when you posted)
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Posted: 30-June-2008 at 11:39am
	Thanks Cmason, that helps. Hamish, thanks for support. I have to tell you, the first lock out I posted above happened on Saturday. I contacted EI not expecting much. About 7:30 that evening I received an email back indicating that they unlocked the database and I was able to get in and do a little work. Sunday morning I went to start working and again was locked out. I submitted a ticket at about 11:00 am. Thought "oh well" I'll get back to working on it on Monday when I hear back from EI. Much to my surprise, I received an email from them at about 8:15 pm yesterday (Sunday). As it happens, there wasn't yet a resolution but I RECEIVED AN EMAIL ON A SUNDAY AT 8:15 P.M. While I'm new to PC, I'm not new to software and its associated problems. I have to tell you IMnever-soHO. EI/PC has the BEST SUPPORT I'VE EVER EXPERIENCED no matter how much you may have paid for a program. It's Incredible and shows EI commitment to its customers. ALL other software companies should take note of how they should treat their customers. Because of the problems I've been having, no going on a week without a good setup, I gave some thought to asking for a refund. THAT WILL NEVER HAPPEN NOW. I am now and forever will be a customer of PC. Not only because the product is wonderful but the support is the BEST. This Company Rocks!! Thank you all as you guys Rock also. Alan

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 30-June-2008 at 2:15pm
	Hi Alan, Glad to hear it's all sorted. My experiance with the support from Early Impact has been similarly excellent.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code