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ACH Direct and Productcart CC problems
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Topic: ACH Direct and Productcart CC problems
    Posted: 24-March-2009 at 10:27pm
It is finally working after few phone calls and some lost orders.
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ACHDirectSupport View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ACHDirectSupport Quote  Post ReplyReply Direct Link To This Post Posted: 24-March-2009 at 4:27pm

After your most recent post, our logs reflect several successful credit card transactions were processed.  Details of these transactions may be viewed by first navigating to https://www.paymentsgateway.net and then clicking "Merchant Login".

Please advise if this is still an open issue and we can investigate further.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 09-March-2009 at 11:08am
Apparently a com component was not installed on the server and JDigital did that pretty quickly. After clicking on the process order, a new page opens up with the  following error "Error : There was a problem completing your order. We apologize for the inconvenience. Please contact customer support to review your order." I checked my virtual terminal and there are no transactions that have been recorded. There seems to be a problem at the server or with PCart.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 2:43pm
let me get you email and I will forward the emails that I sent to tt

thankyou
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JoltDigital Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 12:21pm
In your ticket you asked two questions. One was to check the ssl cert on the domain. That was done and found to be ok. Your other question was not clear and we asked for further details so as to understand what you were asking. There were no attachments on the trouble ticket.
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 9:44am
I will check mark the box and run a credit card to see if it works.I did open a support ticket about two days ago. I haven't heard from tech since yesterday morning . I have also send the above screen shot to tt.

thanks
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JoltDigital Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 6:48am
If you are still having an issue please contact us at support@joltdigital.com or by accessing the live chat buttom on our website.

Edited by JoltDigital - 06-March-2009 at 6:49am
JoltDigital Inc.
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intour View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 06-March-2009 at 2:24am
From your screenshot it appears you have not checked the box that says 'this store uses ssl'
 
If you have a valid ssl certificate then you will need to check this box.
 
Nigel
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote 313-313 Quote  Post ReplyReply Direct Link To This Post Posted: 05-March-2009 at 11:26pm

here is the screen shot of the configuration screen for ssl. See if it is setup right.
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intour View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote intour Quote  Post ReplyReply Direct Link To This Post Posted: 04-March-2009 at 10:12am
In 'settings' have you added you ssl address in the appropriate box?
 
Nigel
Innerview
Productcart Platinum Reseller
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