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Customer Logout Problem |
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nfranklin ![]() Newbie ![]() Joined: 14-March-2009 Location: Burnaby Status: Offline Points: 0 |
![]() ![]() ![]() ![]() ![]() Posted: 07-May-2009 at 3:51am |
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I am almost setup on my new site, and while doing some customer testing I have a error message when I try to logoff from the pc/custpref.asp screen. The log off is directed to PC/CustLO.asp, which is in the server pc directory, after I double checked, and when I click on it I get the following message from this link. pc/default.asp?action=clear
Am I missing something somewhere? |
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Hamish ![]() Admin Group ![]() Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi,
It looks like some files/a file failed to upload. Try re-uploading the files, or use a directory comparison tool in some FTP software to identify the missing file(s). |
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Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Did you transfer DNS yet? Is your domain pointing to the server? Might also be that you are addressing a URL that won't exist until DNS transfers?
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nfranklin ![]() Newbie ![]() Joined: 14-March-2009 Location: Burnaby Status: Offline Points: 0 |
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I checked the PC & Includes folders on this check everything is there. This is what is in the custLO.asp file. <% ' clear cart data Dim tempURL |
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Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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I'd suggest you file a support ticket. Your answer did not address the question I asked. Without a URL, and without knowing the answers to the above, it's hard to imagine what the issue may be.
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nfranklin ![]() Newbie ![]() Joined: 14-March-2009 Location: Burnaby Status: Offline Points: 0 |
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I guess I will have to wait until after this weekend on confirmation of the DNS transfer. The domain was registered with another hosting company just under 60 days ago. And due to transfer rules, domains can not be transfered for 60 days from date of purchase. I did point the domian to the server about a week ago, and every thing seems to work fine, until I tried the logoff function. I will have to wait until after this weekend to confirm if any hidden files are activated with the DNS transfer. I thought everything would be ok with just pointing the domain to the server.
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Matt ![]() Moderator Group ![]() Joined: 20-July-2006 Location: United States Status: Offline Points: 73 |
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Did you change the name of the ProductCart folder? If so you need to update the variable inside the file "includes/productcartFolder.asp". Open the file up in a text editor such as notepad, edit the value, save and upload to your server.
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nfranklin ![]() Newbie ![]() Joined: 14-March-2009 Location: Burnaby Status: Offline Points: 0 |
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Opps... I made the change, but it still points to /productcart/pc/default.asp?action=clear, instead of /store/pc/. I guess it would be better if I just re-installed the software so everything points to the right folders.
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Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Before you go through the drill of re-installing, try just editing the file Matt referred to. Change this:
private const scPcFolder="productcart"
to this:
private const scPcFolder="store"
See if that resolves your issue. Otherwise, might you post a link?
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nfranklin ![]() Newbie ![]() Joined: 14-March-2009 Location: Burnaby Status: Offline Points: 0 |
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I tried to rename the folder file, but when I reloaded the Includes and PC folders I got a database error problem. So I just deleted and reinstalled all the files, tried the customer log off again, and everything works normally.
Thanks guys for your help.
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