Product skus disappearing

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   I need help BIG time.

Here is the short of my problem and then I will explain everything that led up to this.  My product sku's are disappearing, sometimes the stay and they simply show out of stock.  I have to either go in and manually type in product sku's for the various options or if the sku's did not disappear but the drop down box shows "out of stock" I can fix it by somply changing the total quantity by one and it corrects it or I can select disregard stock and update it like that. But it keeps coming back again and again.  No clue what the *&$## is happening but it has cost me countless amounts of money and time and nobody has a clue what is going on.  Or is giving any solutions to fix this.

I have had some type of bug or gliche that has been annoying but extremely seldom, which was product options showing "out of stock" and we would fix it by updating quantity. Now something bigger is happening as the actual sku's are being errased some how.

Up to this point we did the following: 1.) we switched hosting companies and went to JoltDigital. 2.) My web guru that I have worked with for a long time uploaded a new product line and apparently did this incorrectly.

There was already some type of problem and then between the other two things happening the perfect storm has been created because no one has a clue and all I can do is look for a new shopping cart, new developer and new hosting company.  I have always been happy with PC, for the most part but this issue has taken a toll on our business and no one ever has a clue and it is never on their end.

Sorry so long and does anyone have any suggestions?  Please help as this is becoming a catastrophe!

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WesleyD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-August-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote WesleyD Report Post Thanks(0) Quote Reply Topic: Product skus disappearing Posted: 03-September-2009 at 12:36pm
	I need help BIG time. Here is the short of my problem and then I will explain everything that led up to this. My product sku's are disappearing, sometimes the stay and they simply show out of stock. I have to either go in and manually type in product sku's for the various options or if the sku's did not disappear but the drop down box shows "out of stock" I can fix it by somply changing the total quantity by one and it corrects it or I can select disregard stock and update it like that. But it keeps coming back again and again. No clue what the *&$## is happening but it has cost me countless amounts of money and time and nobody has a clue what is going on. Or is giving any solutions to fix this. I have had some type of bug or gliche that has been annoying but extremely seldom, which was product options showing "out of stock" and we would fix it by updating quantity. Now something bigger is happening as the actual sku's are being errased some how. Up to this point we did the following: 1.) we switched hosting companies and went to JoltDigital. 2.) My web guru that I have worked with for a long time uploaded a new product line and apparently did this incorrectly. There was already some type of problem and then between the other two things happening the perfect storm has been created because no one has a clue and all I can do is look for a new shopping cart, new developer and new hosting company. I have always been happy with PC, for the most part but this issue has taken a toll on our business and no one ever has a clue and it is never on their end. Sorry so long and does anyone have any suggestions? Please help as this is becoming a catastrophe!
	www.compressionstore.com

WesleyD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-August-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote WesleyD Report Post Thanks(0) Quote Reply Posted: 03-September-2009 at 3:40pm
	any thoughts?
	www.compressionstore.com

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 03-September-2009 at 4:01pm
	Have you taken this up with your host? They are PC specialists, so they ought to be able to assist you. Or you may need to submit a support ticket. Seems more than can be dealt with as a result of simply browsing the store.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 03-September-2009 at 4:07pm
	It sounds like you are probably using the Apparel Add-on and somehow the relationship between parent products and sub-products is getting lost, thus making the sub-products appear hidden. This could be the result of changes to the database (outside of the ProductCart Control Panel) or an incorrect migration of data from one SQL database to another. Please submit a support ticket.
	The ProductCart Team Home of ProductCart shopping cart software

WesleyD Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-August-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote WesleyD Report Post Thanks(0) Quote Reply Posted: 03-September-2009 at 4:20pm
	We have submitted support tickets regarding this and nothing has come from it.
	www.compressionstore.com

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 03-September-2009 at 4:56pm
	Hi Wesley, I found one ticket in our system from you (maybe there are other under a different name?). We offered to personally review your database for corruption if you provided us with a backup copy, but you never responded. I wonder if that email went into your spam box? In any event, it appears our team was not given the opportunity to help. Please reply to the original ticket to get the ball rolling again.