Store Credit

Then you simply need to add to that customer's existing "Reward Points" balance a number of points that equals the store credit that you need to provide to them.

For example:

- Conversion rate = 10%
- Store credit to give to customer = $15
- You add 150 "Reward Points" to the customer's account and you're done

Edited by earlyimp - 11-May-2010 at 7:16pm

We don't have many returns in our store so we usually just credit their credit card.  We had, however, a few instances where we simply issued a coupon.  One of them would be a returned gift order.  Here we cannot refund money to the one that received the gift, so we just issue a coupon.  That being said I like the idea of issuing store credit, even if it would only be for a few orders.  At the same time I think the Reward points would work well.  Simply call it reward points and store credits.  Show the points once logged in with its dollar value right below the name.  As a retailer we can always add points to a customer's account even if 100 point equal 3 dollars. We can do the math.  Another thing I like to see is the reward points earned followed by reward points used on this order in the table showing previous orders. 
Katharina

We started using PC BTO apparel add-on about 3 months ago and we are pleased with many good functions and add-ons, however considering the cost of PC BTO plus add-ons (almost $2,000 per one license) we would expect a "Store Credit" option built into Apparel add-on, witch is a must have option for every apparel store! Every shopping card priced at $199.00 and up has it. Customers often return purchased items in reasons of sizes and such. We are loosing a sale, and we are loosing money because we can not offer a "Store Credit" for a customer. We only can offer a "Coupon Code" or "Gift Certificate". But a customer wants to see his/hers money on their account. All the time customers are going for a "Refund" instead of "Coupon Code" or "Gift Certificate". And we (merchants) are loosing sale on every "return" transaction! We wanted to custom add this option, but we understand that with the last upgrade it could be very and very complicated. It would be very logical to purchase Apparel Add-on with built in "Store Credit" option. Another words: there is no Apparel Store without a "Store Credit"!