Problem with Discount Codes Filtered by Product |
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mattprice
Senior Member Joined: 03-June-2007 Location: United Kingdom Status: Offline Points: 0 |
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Posted: 16-February-2011 at 11:32am |
I am struggling to get a discount code filtered by product to work and was wondering whether anyone else had come across the problem.
I can get it to work when a the type of discount code is set to Percent Discount but not when the type of discount is a fixed amount.
In V4 I expect the discount only apply to the eligible items in the cart, which is does when the discount is a %, but when a fixed amount is used the value is deducted off the whole cart. I am thinking that this may be a bug which hasnt be noticed before because it will only be noticed under a specific circumstance. I.e when the total cost of elligible items is less than the total value of the fixed discount.
Regards
Matt
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Matt, I am not sure I understand. If the discount is $10 on an eligible product then that would be the amount deducted from the total.
What am missing / misunderstanding here? |
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Hamish - I read Matt's post a bit differently. Seems he is reporting that when the discount is set as a percentage and against a product, it works. When discount is set as an amount and against a product, the discount is applied to the entire order (instead of eligible products).
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi, you mean if it's a $10 discount that is being applied to every product in the cart, so 5 products gives $50 discount? Or that if the qualifying product is $2 and the discount is $10 they are getting $8 credit towards other items? Sorry. Being a bit slow to understand the issue. |
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mattprice
Senior Member Joined: 03-June-2007 Location: United Kingdom Status: Offline Points: 0 |
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I am never very good at explaining things but Greg summed it up pretty well. Lets say I have a $7 discount code that has certain excluded products set.
If my customer has a cart with $5 of items that qualify and $5 of items that do not qualify, Productcart will still apply the whole $7 discount to their order. I.e the code has applied $2 of discount to the non qualifying items. The customer is happy, but I am $2 out of pocket.
Edited by mattprice - 16-February-2011 at 12:34pm |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Matt, I see what you mean. Is it a 'bug' though? I guess the question in response is why offer a discount that is more than the value of the products it is applied to. I'll shop on your store all the time :-)
Seriously though, I suggest setting it as a percentage discount with a maximum value. That should solve the issue. |
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mattprice
Senior Member Joined: 03-June-2007 Location: United Kingdom Status: Offline Points: 0 |
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Yes I agree Its an odd scenario and why it has not come up before as I explained in my first post. We use the discount code to offer customers free samples. They are entitled to £4 of free samples and anymore they must pay for. We do not want the customers using the samples for other products however. This is where the problem arises. Using the % discount will not solve this problem ?
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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try a 100% discount and set a maximum value of 4 gbp - I think that should work as you want it to. let me know if it does and I'll then update the wiki.
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mattprice
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Hi Hamish, I am afraid this will not work because we allow customer £4.00 of free samples but anymore they must pay for. Most samples are set at a cost of £1.00 each. Whilst most people choose just 4 samples and checkout at zero cost (after applying the discount code) there are some that put six different sample products in their cart at a cost of £6.00. They get 4 free and have to pay for the other 2.
A 100% discount code limited at £4 would not allow them any free samples under the above scenario.
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi, Are you sure? The logic (in my head anyway) says it would. Give it a test, if you haven't already.
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