# of products/lines in an order |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 11-November-2012 at 11:38am |
I think it is a matter of a good hosting environment.
Edited by Hamish - 11-November-2012 at 11:38am |
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I'm happy to report that we've completed testing large carts up to 1000 individual items in the cart. The only adverse effect was that at this size it took just over 2 minutes to process from One Page Checkout to Order Complete.
We feel that it is reasonable for wholesalers placing such large orders (and yes, we have a client who does indeed need this capacity) to wait for this. We will mitigate against it with an animated progress bar. Every other aspect of these large orders worked fine. Frankly, I can hardly believe it! I really didn't expect to get all the way to 1000 without any timeouts or other issues.
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Polly
Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7 |
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That's great!
We have it at 250 items now in our live cart, and when placing a 249-item order, it doesn't cause any visible spike in resources. The customer does go briefly (about 1 second) to a blank white window after it's done saying it's processing, before it continues to the order confirmation, so we have a small warning next to our "place order" button, about carts with over 100 lines. In our (much slower) test cart, that delay was 5+ seconds.
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~~ R&T systems director
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So far on our stress testing, we've carried the cart array to 500 items without issue. Our goal is to see if we can actually hit 1000.
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Our client had us set it to 200. His observation is that when an order is placed with a high number of items in the array, there is a noticeable delay in checkout-related processes that could confuse the shopper into believing that the script was hanging. His comment to me was that much beyond 200 might be an issue.
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Polly
Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7 |
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Thanks! We'll be testing out 200-300 for sure this week, and hopefully making it live asap!
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~~ R&T systems director
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Actually, this is the article you need to see for instructions on increasing the size of the cart array: |
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Polly
Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7 |
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oh my goodness ... I can't believe i never saw your final reply to this until now!!!!
This has been one of our biggest problems -- we've lost some of our best/biggest customers over this!!!!! We'll try editing those arrays right away. If this works, it could allow us to stay with Product Cart. We have instructions built into the error message, telling them how to submit 2 separate (smaller) orders and put a note in the comments section asking us to combine them and ship them together ... but that doesn't console a business customer who has spent a few hours carefully putting together an order, and then it crashes because they just added 20 colors of one bead, pushing it well over the 100-item limit and eating their cart.
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~~ R&T systems director
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Ah yes, See http://wiki.earlyimpact.com/developers/cartcontent for a description and a solution.
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Polly
Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7 |
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We tried upping it past the 100-product recommendation in our test environment before (but not recently) and it didn't work. It says:
This is the maximum number of different products your customers will be able to purchase at one time, regardless of the quantity ordered for each product. In order to limit the amount of server resources used for a user session, the number is structurally limited to 100 (i.e. 100 different products added to the shopping cart). Consult the User Guide for more information.
It was a long time ago, so I don't remember the exact results. It lets you SAVE a larger number (like 200) but if I remember correctly our test orders started getting weird, I just don't remember in what way. That "structurally limited" part is what worries me...
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~~ R&T systems director
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