Gift registry: usability issues

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic


   Ok I've played with the gift registry for the first time in my life.  It was very hard to figure it out.  
I've created an account, created a registry, and tried to add products to the registry.  It took me 4 tries to figure it out.  Can you imagine how a customer would feel?  So you click on add products to your registry, then you browse to the products you like, and then nothing.  You have to add the item to your shopping cart before adding to the registry.  The problem is that it doesn't say so, and customers get lost.   It needs an additional button for "add to registry", just like you have one for "wish list" or "add to shopping cart" on the product page.  
I would turn off the gift registry for my customers, because of this flaw, and noticed that you cannot disable it in the back end.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Topic: Gift registry: usability issues Posted: 02-July-2006 at 1:05pm
	Ok I've played with the gift registry for the first time in my life. It was very hard to figure it out. I've created an account, created a registry, and tried to add products to the registry. It took me 4 tries to figure it out. Can you imagine how a customer would feel? So you click on add products to your registry, then you browse to the products you like, and then nothing. You have to add the item to your shopping cart before adding to the registry. The problem is that it doesn't say so, and customers get lost. It needs an additional button for "add to registry", just like you have one for "wish list" or "add to shopping cart" on the product page. I would turn off the gift registry for my customers, because of this flaw, and noticed that you cannot disable it in the back end.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 03-July-2006 at 12:50am
	We have no reports of any store indicating that their customers had a problem with adding items to their registry. Don't assume that customers will have an issue with a certain feature until you have spoken with several of them and found that this is indeed the case.
	The ProductCart Team Home of ProductCart shopping cart software