Google Analytics stopped recording Transactions

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   Hey Everyone - 

I realized it had been a while since I've gone through my stats so I just logged into Google Analytics for the first time since before the holidays.   I was shocked to see that GA doesn't show a single ecommerce transaction after December 23rd which is really strange.  I've since updated PC to 3.5, but I didn't do the upgrade until well after Jan 1st because I didn't want to risk screwing anything up during the holiday crunch.

Should I open a ticket for this?  Does anyone have any idea why GA would just suddenly stop recording the transactions?  I double checked all the code against the Wiki and instructions and it seems like I've got everything setup correctly.  I even checked against my backed up version of ordercomplete.asp and nothing seems to have changed that shouldn't have.

I know that we can manually send returns and exchanges to GA - is there a way for me to manually send all the transactions since the 23rd so my analytics figures are not off for the entire year?

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TrekLightGear Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24-April-2007 Location: Boulder, CO Status: Offline Points: 4	Post Options Post Reply Quote TrekLightGear Report Post Thanks(0) Quote Reply Topic: Google Analytics stopped recording Transactions Posted: 06-February-2009 at 1:24am
	Hey Everyone - I realized it had been a while since I've gone through my stats so I just logged into Google Analytics for the first time since before the holidays. I was shocked to see that GA doesn't show a single ecommerce transaction after December 23rd which is really strange. I've since updated PC to 3.5, but I didn't do the upgrade until well after Jan 1st because I didn't want to risk screwing anything up during the holiday crunch. Should I open a ticket for this? Does anyone have any idea why GA would just suddenly stop recording the transactions? I double checked all the code against the Wiki and instructions and it seems like I've got everything setup correctly. I even checked against my backed up version of ordercomplete.asp and nothing seems to have changed that shouldn't have. I know that we can manually send returns and exchanges to GA - is there a way for me to manually send all the transactions since the 23rd so my analytics figures are not off for the entire year?
	Seth Haber

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 06-February-2009 at 5:20am
	We just checked our own Google Analytics reports and all e-commerce transactions are showing correctly. We also have not heard about this problem from other users, and we are not aware of any specific reason why the tracking would stop. The issue is likely specific to your Web store. The keys to successful e-commerce tracking are: - you are using the "legacy" tracking code (we'll look at using the new tracking code later this year) - e-commerce reporting is enabled in your GA account - the Google Analytics files have been uploaded http://wiki.earlyimpact.com/widgets/integrations/googleanalytics/ga_ecommerce Unfortunately there is no way to "add" transactions to the reports
	The ProductCart Team Home of ProductCart shopping cart software

TrekLightGear Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 24-April-2007 Location: Boulder, CO Status: Offline Points: 4	Post Options Post Reply Quote TrekLightGear Report Post Thanks(0) Quote Reply Posted: 06-February-2009 at 1:03pm
	Well, the only thing that is different from your list is that I had switched over to the updated ga.js code at some point. I did that because I read (here in the forums I think) that the issue with the new code was resolved, but it sounds like you don't think it is yet. The problem is I don't remember when I changed the code, I really don't think I would have done it so close to the holidays but maybe I did. I'm changing the code back to the legacy and I'll see if that resolves it. Thanks again for the help EarlyImp!
	Seth Haber

loracady Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-December-2007 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote loracady Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 12:13pm
	What is the "legacy" code? Do I still need to use that instead of the code provided by Google? Is the legacy code the following: <script src=" https://ssl.google-analytics.com/urchin.js" type="text/javascript"> </script> <script type="text/javascript"> _uacct = "UA-XXXXX-X"; urchinTracker(); </script> from http://www.earlyimpact.com/pdf/ProductCart_Google_Analytics.pdf?
	www.TheSleepShop.com

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 12:28pm
	Hi Lora, Following is the code from a client who I am fairly certain that we went through and checked that e-commerce reporting is working, so this is the basic code you need. Just use your account number. <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-############-1"); pageTracker._trackPageview(); } catch(err) {}</script>

loracady Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-December-2007 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote loracady Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 1:17pm
	Thanks Greg- I tried the code that you provided, but I still get an "Object Expected" error on my line 735 on orderComplete.asp: <script type="text/javascript"> __utmSetTrans(); </script> Not sure what to do about that. If I remove that line from inc-GoogleAnalytics.asp, the error goes away, but I wonder if that messes up the analytics. Again, as always, thanks for your help!
	www.TheSleepShop.com

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 1:30pm
	735 of orderComplete.asp is WAY up in the middle of that script. Anything you did that resulted in an area up there reveals something erroneous in your implementation. I would double-check your code, or possibly see if EI will help via a support ticket.

loracady Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-December-2007 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote loracady Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 1:53pm
	If I place a test order on our website, I am at https://www.thesleepshop.com/store/pc/orderComplete.asp. If I right click and select view source, then paste that into an editor, line 735 is <script type="text/javascript"> __utmSetTrans(); </script> and the bottom of my browser says, Done with Errors on the page. If I click to see more info, it gives me an Object Expected Error. Anywho, thanks for your help!
	www.TheSleepShop.com

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 22-May-2009 at 2:06pm
	ok, of course - 735 is the rendered code. As I mentioned by e-mail, unless EI can tackle this, let me know if you would like me to access the site and give you a hand.