![]() |
UPS Shipping Rates |
Post Reply ![]() |
Author | |
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() Posted: 06-February-2018 at 12:09pm |
I am running Product cart 4.6 and suddenly my cart is not returning any rates. Is there an update that I need to run? I tried purchasing a support plan and there is no way to do that to submit a ticket.
Please advise how I go about repairing this issue.
|
|
![]() |
|
Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
![]() ![]() ![]() ![]() ![]() |
For starters, unless I am wrong, 4.6 is no longer supported. That's been the case for a couple years. You need to upgrade.
I've had a couple cases where UPS rates were not returned due to the need to re-configure the server to turn off TLS 1.0, and to apply registry setting changes so that TLS 1.2 is prioritized. Perhaps this is the source of your problem?
|
|
![]() |
|
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() |
ok. I will check into that issue.
|
|
![]() |
|
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() |
I activated usps and same issue, no results are returned. Can that be also from TLS 1.0?
|
|
![]() |
|
Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
![]() ![]() ![]() ![]() ![]() |
Yes, shippers and payment processors are in the process of launching their upgrades where they will refuse connections using the old, non-secure TLS 1.0 and 1.1.
|
|
![]() |
|
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() |
I had the site moved to be able to enforce TLS 1.2, but how do I apply registry setting changes so that TLS 1.2 is prioritized with the site?
|
|
![]() |
|
Greg Dinger ![]() Certified ProductCart Developers ![]() ![]() Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
![]() ![]() ![]() ![]() ![]() |
You data center should be able to answer that. If they are not able to help, I could assist with a referral to a better facility, but you might want to call and say hello so that we can chat.
|
|
![]() |
|
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() |
How do I reach you? Since the move there are more errors.
https://www.bestkippah.com/store/pc/gwAuthorizeAIM.asp
This page is not returning an error500 |
|
![]() |
|
dccreatives ![]() Newbie ![]() Joined: 13-November-2008 Status: Offline Points: 20 |
![]() ![]() ![]() ![]() ![]() |
I fixed the gateway issue and the cards are working. However there are no image upload features on this new server and they said it is not supported and the UPS issue remains. I would love to be able to get some insight how to correct this issue.
|
|
![]() |
Post Reply ![]() |
|
Tweet
|
Forum Jump | Forum Permissions ![]() You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |