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USPS Server Issues?

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rotokirby View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rotokirby Quote  Post ReplyReply Direct Link To This Post Posted: 09-December-2008 at 3:13pm
It does indeed seem to be working again at the moment, although as recently as 2 hours ago it wasn't. Fingers crossed!
Rotofugi Designer Toy Store & Gallery
Chicago > IL > US
http://rotofugi.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Stuck Quote  Post ReplyReply Direct Link To This Post Posted: 09-December-2008 at 3:38pm
See, it is no wonder people like "Go Postal" on them.........Smile
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Post Options Post Options   Thanks (0) Thanks(0)   Quote karlclayton Quote  Post ReplyReply Direct Link To This Post Posted: 09-December-2008 at 4:57pm
Hi Hamish.  The problem with letting the USPS rates being calculated is that it takes over a minute for it to go to the shipping screen if the USPS system is not working correctly.  Customers simply keep on pressing buttons and then cancel the order because the screen is not responding.  The shipping license values should be enabled for the print label functions but it doesn't mean you have to have real time rates enabled.  This must be fixed incase this happens again so that we can print labels and provide incremental shipping quotes without hanging up on the rates returned code for USPS.
Karl
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Post Options Post Options   Thanks (0) Thanks(0)   Quote karlclayton Quote  Post ReplyReply Direct Link To This Post Posted: 09-December-2008 at 5:12pm

To have the USPS rating system go down so close to the holidays shows how amateur USPS is.  They should have redundency servers.  There must have been hundreds of thousands of dollars lost in sales yesterday.

In productcart there should be an email sent when a postal server does not respond to a call so that we know there is an issue.  I only knew there was an issue when we tried to enter a phone order.
Karl
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 09-December-2008 at 6:41pm
Here is some information on what's behind the problems you have experienced.
http://www.internetretailer.com/dailyNews.asp?id=28718

Today (12.10.08) we received the following, official message:

Webtools Interruptions: Updates

The Postal Service continues to experience intermittent system interruptions in our Webtools API’s.. We apologize for the inconvenience this is causing, especially at what is one of the busiest times of the year. We are hopeful that full service, across the country, will be restored as soon as possible. We thank you again for your patience.

We have taken every step to resolve the situation, and continue to work around the clock both internally and with our external partners.

We appreciate your business and your patience.

United States Postal Service
Internet Customer Care Center




Edited by earlyimp - 10-December-2008 at 11:34am
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