I want to disable the guest checkout!

Yes, I agree Matt, psychologically this stuff is very important.  I felt that the old location was fine and very easy to follow along the checkout steps.

I also feel that having to enter it twice makes it a chore for them that they try to avoid by not choosing to enter a password.  I purchase online myself quite a bit and to have to enter any information redundantly slows me down and will deter me from setting up an account.   (I can modify this myself if most people prefer it with the double entry but it is just my two cents.)

By the way, I am planning to use Option 3 and require everyone to enter a password, just keep from having to deal with this issue.  I have so many customers that are creating multiple accounts it is ridiculous.  Thanks for the work you have done to this issue.


Edited by cpgmar - 15-March-2010 at 6:07pm

We are going to make some interface changes and should be able to provide you with some "BETA" files within a couple of weeks.

I agree that the password is in a weird spot. Where it was before is better it should just be mandatory similar to Sean's guest checkout eliminator.

Some more rambling...

I personally liked the old form of checkout at least in the initial login stage. It was more like Amazon in that the first step for everyone was to enter your email address. Then if you are a returning customer enter your password, if not then continue and you will be asked to create password later.

Right now as it stands the onepagecheckout seems to be most useful when you are processing cards offline. If you are using Authorize.net then you actually get redirected to a different page.

It would be nice if there was an option to start the one page checkout with all items expanded.

Has anyone reviewed their drop off rates or conversion rate since moving to v4 and onepagecheckout? I am curious if anyone has looked at this and how it compares to the previous checkout process.

cpgmar wrote: Then when they try to have their password sent to them, it takes so long that they just continue as a guest.

The e-mail reminder is sent instantly. If there is a delay, there must be an issue with the way e-mails are sent. For example, try using completely different, remote SMTP service (e.g. http://www.authsmtp.com/).

As for the fact that a customer ends up with multiple accounts: that is by design. The alternative is to stop the customer and say "hey, we recognize you, we already have your e-mail on file with us, go retrieve your password"... which is what some customers do not like to be told, and that's why many merchants wanted guest checkout as part of ProductCart v4.

If the customer ever decides to convert to a registered customer, ProductCart will then automatically notify him/her that there are other accounts in the system with the same e-mail, and that they can be merged into the new, registered account (so all orders appear under the same account).

I purchased Sean's Guest Checkout Eliminator this morning because I wanted to launch our site this week without the Guest Checkout ....