adding an apparel product to a BTO catagory |
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logoworks
Newbie Joined: 27-October-2008 Location: Rock Hill SC Status: Offline Points: 0 |
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Posted: 06-December-2008 at 1:04am |
i am attempting to create a bto product (100% cotton tee) with a category "color and size" the product in this category is an apparel product. when i view the product in the store there is no problem, but when i click on the "select options" in the BTO product page the page loads but there is nothing there. am i missing something? it worked earlier today, but somewhere i must have done something to screw it up.
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Logoworks,
Do I take it that you have the apparel add-on installed? Apparel products are distinct and separate from BTO products and should be setup within the apparel pages. |
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logoworks
Newbie Joined: 27-October-2008 Location: Rock Hill SC Status: Offline Points: 0 |
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yes, we do have the apparel add-on installed. we actually set the product up initally as an apparel item but we had too many colors, sizes, print locations, etc. and we ended up with a huge mess. way to many products generated. so we went with the BTO option, including the colors as an apparel selection. so we could keep the ability to click the color blocks and change the colors (only now in a pop up window) only problem is that now i cannot see the product in the pop up window. i created a second product and cloned this feature, i was able to view the product in the pop up, but not all the colors were loaded. i am confused.
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi Logoworks,
Can you provide a link to the product in question. I'll take a look. I suspect you may end up needing to submit a support request, but lets start first with a link. |
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logoworks
Newbie Joined: 27-October-2008 Location: Rock Hill SC Status: Offline Points: 0 |
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here is the link to the product
http://www.bsatshirts.com/store/pc/home.asp the 100% Cotton item is the item that when you click on the color option nothing is visable, i then cloned the product and named it 5050 shirt. this is the product that loads most of our color choices, but there are some missing. |
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi,
I'm seeing a blank page when I try and display the color / size options - when I looked at "view source" there is an error shown near the bottom of the text. You will definitely need to raise a support ticket for this issue so that we can take a proper look. On a separate note I suggest viewing your site in Firefox as well as IE - it has a couple of minor layout issues in IE but is pretty badly broken in F'fox. |
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