Google Analytics

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   Everyone,
I apologize for coming across so rude. My assumption was that Early Impact's refusal to deal with this issue was due to their not supporting third party programs such as Google Analytics.

Bottom line, here's the problem:
We have a ProductCart site.
We are doing well.
We can be doing better.
We are using Google Analytics for data reporting.
Google Analytics is underreporting data.
Google Analytics is free - and does not offer a support team.
ProductCart knows how ProductCart works.
ProductCart knows how Google Analytics works.
We need both ProductCart & Google Analytics to work well.
We need help.
Anyone out there that is willing to do a paid troubleshooting consultation of our setup to track down what is going on?
Greg - I mean you too...

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razorclicks Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-August-2010 Status: Offline Points: 0	Post Options Post Reply Quote razorclicks Report Post Thanks(0) Quote Reply Posted: 23-August-2010 at 1:06pm
	Everyone, I apologize for coming across so rude. My assumption was that Early Impact's refusal to deal with this issue was due to their not supporting third party programs such as Google Analytics. Bottom line, here's the problem: We have a ProductCart site. We are doing well. We can be doing better. We are using Google Analytics for data reporting. Google Analytics is underreporting data. Google Analytics is free - and does not offer a support team. ProductCart knows how ProductCart works. ProductCart knows how Google Analytics works. We need both ProductCart & Google Analytics to work well. We need help. Anyone out there that is willing to do a paid troubleshooting consultation of our setup to track down what is going on? Greg - I mean you too...

ITistic Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 26-January-2009 Location: FL Status: Offline Points: 0	Post Options Post Reply Quote ITistic Report Post Thanks(0) Quote Reply Posted: 23-August-2010 at 2:22pm
	Hi, We'd be happy to work with you to resolve your problem. Please send me a private message here or contact me through our website.
	Shawn Berg Owner / Project Manager (877) iTISTIC / (877) 484-7842

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 18-October-2010 at 3:44am
	An update on this issue. Shawn ended up finding what the problem was (thank you Shawn!): apostrophes in the product name were causing a JavaScript error, which led to the order not being passed successfully to Google Analytics. As soon as we located the issue, we created a fix and tested it successfully. Updated files have been posted to the ProductCart WIKI. Download them again. The only file that has changed is pc/inc-GoogleAnalytics.asp We apologize for not finding the problem earlier.
	The ProductCart Team Home of ProductCart shopping cart software

Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Posted: 18-October-2010 at 12:37pm
	So was this an actual ProductCart bug with apostrophes not being escaped in the data sent to GA? Or is this something third party related with the guys GA setup? Do I need to patch my code with this fix? Does it affect all installations?

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 18-October-2010 at 12:55pm
	Correct, it was a bug. The code was not properly handling product names that contained an apostrophe. When an order included a product whose name contained an apostrophe, there was a JavaScript error that resulted in the data not being passed successfully to Google Analytics, thus the order not being displayed there. The vast majority of products do not contain an apostrophe in the product name, which is why the problem rarely surfaced. Still, we should have caught this earlier. To fix the issue, download the latest Google Analytics files. As mentioned above, the only file that has been altered to correct this problem is pc/inc-GoogleAnalytics.asp. Once you download the files, unzip them and upload the updated inc-GoogleAnalytics.asp to the "pc" folder. Note that the files to be downloaded are different depending on which tracking code your are currently using. See the WIKI for details.
	The ProductCart Team Home of ProductCart shopping cart software

Bosola 1 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 03-January-2011 Status: Offline Points: 0	Post Options Post Reply Quote Bosola 1 Report Post Thanks(0) Quote Reply Posted: 03-January-2011 at 9:18am
	I think Google Analytics is generally pretty unreliable. The other day I had some very strange looking stats and found out it was just a slitch in the system. They up-dated to the correct ones about four hours later.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 03-January-2011 at 10:06am
	Hi, I think it's pretty unfair to damn GA on one incidence which as you said yourself was a "glitch"! Google Analytics provides lots of potentially useful stats.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code