User requests PW, gets blank PW in e-mail

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   I got the following e-mail yesterday from the person who answers customer service calls for our ProductCart-based site.

I have received two customer complaints today regarding password issues from when they are trying to retrieve their patterns. Both customers placed orders but when they click on the link and try to enter their passwords to retrieve the patterns. The system told them that the passwords were invalid. They both requested their passwords from the system and received emails that would say " Your password is ______" but no password was listed. I hope this helps you wiht the problem.

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BrianRoden Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-September-2007 Status: Offline Points: 0	Post Options Post Reply Quote BrianRoden Report Post Thanks(0) Quote Reply Topic: User requests PW, gets blank PW in e-mail Posted: 12-March-2008 at 11:12am
	I got the following e-mail yesterday from the person who answers customer service calls for our ProductCart-based site. I have received two customer complaints today regarding password issues from when they are trying to retrieve their patterns. Both customers placed orders but when they click on the link and try to enter their passwords to retrieve the patterns. The system told them that the passwords were invalid. They both requested their passwords from the system and received emails that would say " Your password is ______" but no password was listed. I hope this helps you wiht the problem.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 12-March-2008 at 11:35am
	Hi Brian, I would raise a problem ticket with Early Impact for this if I were you. It's also worth testing it yourself by requesting a password for a test user (you may need to create one first).