User registration issue |
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virtualimage
Newbie Joined: 06-February-2007 Status: Offline Points: 29 |
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Posted: 01-November-2007 at 10:20am |
Hi,
I understand why a user account is created even though a user chooses not to create an account. My issue is that if a user chooses not to create an account and then returns to buy another product, they must enter a password if they're using the same email address. This is causing problems for our customers and also creates another step for them. They have to be notified that they must send a password reminder if they've purchased at the store before, even if they didn't create an account. Any workarounds for this? Thanks, Quinn |
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RobertZ
Groupie Joined: 21-January-2007 Status: Offline Points: 0 |
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I understand what your saying but its better to force them to create an account. Most online shoppers know to buy something they have to create an account. Its not going to harm sales. If they create an account they have access to previous orders, helpdesk, RMA stuff and a few other features. It also makes the retailers life easier as they can keep control of their previous clients.
Rob
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