Orders Appear as Junk Mail

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   On a recent cart most of the orders and registrations are going into my Junk Mail folder. Also, these emails are also going to my client who has an AOL account and they don't always reach him.

Any suggestions?

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rmeinhart Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17-April-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote rmeinhart Report Post Thanks(0) Quote Reply Topic: Orders Appear as Junk Mail Posted: 06-July-2008 at 10:03am
	On a recent cart most of the orders and registrations are going into my Junk Mail folder. Also, these emails are also going to my client who has an AOL account and they don't always reach him. Any suggestions?
	Bob Meinhart

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 06-July-2008 at 11:21am
	This has typically nothing to do with ProductCart. The issue must be either with the SMTP server used to send those messages or the domain name associated with those e-mail accounts: they might be black-listed (or otherwise penalized). Here you can do an IP check to see if a server is blacklisted. http://www.mxtoolbox.com/blacklists.aspx
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intour Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote intour Report Post Thanks(0) Quote Reply Posted: 07-July-2008 at 5:05am
	This is without doubt something to do with your email settings. The SMTP server settings must be correctly set up otherwise the mails will get treated as spam. By that I mean not just in Productcart but on the mail server itself - correct SPF records etc. A O Hell is another matter altogether - they are a law unto themselves when it comes to deciding what email they will and won't allow you to see. Nigel Edited by intour - 07-July-2008 at 5:06am

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 07-July-2008 at 11:13am
	Many email systems have the ability to "whitelist" email addresses - assuming the emails get through any external filters in the first place. Has your client accidentally flagged an email as "spam" - or carried out a mass email campaign causing others to do the same? Another consideration - might the order emails contain words that would trigger spam filters? - For example it could be as simple as the words "order" and "store" acting as triggers if a spam filter is badly configured. Fundamentally though, as others have said, it's not really a ProductCart issue.
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