Order details page loads slow when order is PayPal

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   I noticed that the Order Details page loads slow, but only on some orders. It appears to be limited to orders which use the "PayPal Express Checkout" payment methods.

I took a quick look at it and it seems to be connecting to PayPal, maybe to get the order details? Is there any way I can speed this up? It adds a bit of time to the shipping process and I'd like to eliminate the delay if possible.

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Brett Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89	Post Options Post Reply Quote Brett Report Post Thanks(0) Quote Reply Topic: Order details page loads slow when order is PayPal Posted: 28-May-2017 at 12:31am
	I noticed that the Order Details page loads slow, but only on some orders. It appears to be limited to orders which use the "PayPal Express Checkout" payment methods. I took a quick look at it and it seems to be connecting to PayPal, maybe to get the order details? Is there any way I can speed this up? It adds a bit of time to the shipping process and I'd like to eliminate the delay if possible.

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 13-February-2018 at 2:49pm
	I have the same issue. It takes 25-30 seconds to load, whereas authorize.net loads almost immediately. How do I resolve this?

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 13-February-2018 at 5:00pm
	The 'lag' is likely due to a communications protocol issue, where PayPal is attempting to use the latest/strongest security protocol (TLS 1.2), but is unable to and then cycles down to the the next one (TLS 1.1), until it's finally able to make a successful connection. To know for sure, you should contact PayPal directly and ask them to review the logging for one of the Orders where there is a noticeable delay.
	The ProductCart Team Home of ProductCart shopping cart software

dccreatives Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-November-2008 Status: Offline Points: 20	Post Options Post Reply Quote dccreatives Report Post Thanks(0) Quote Reply Posted: 14-February-2018 at 11:08am
	and what would be the fix for this issue? can we add to webconfig file that for admin it should use TLS1.1?