unhelpful error message

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   Three times in the past week, two customers received this message "The value for the # field is too long.  # characters (maximum) are allowed.  Your entry contains # characters.  If you entered the value for this field, use the browser BACK button to return to the order form and modify the field value accordingly" and were unable to place their order.  What is this error message referring too?  Never seen this message before.  And could it be less enlightening?  I've been using ProductCart since 2014 and never had this before.

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paulgdavitt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09-February-2009 Location: oregon Status: Offline Points: 2	Post Options Post Reply Quote paulgdavitt Report Post Thanks(0) Quote Reply Topic: unhelpful error message Posted: 11-September-2019 at 8:34pm
	Three times in the past week, two customers received this message "The value for the # field is too long. # characters (maximum) are allowed. Your entry contains # characters. If you entered the value for this field, use the browser BACK button to return to the order form and modify the field value accordingly" and were unable to place their order. What is this error message referring too? Never seen this message before. And could it be less enlightening? I've been using ProductCart since 2014 and never had this before.