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encidia passphrase limit

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Casey_ULA View Drop Down
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    Posted: 24-September-2012 at 11:40am
FYI:

Early Impact's wiki page that talks about integrating shipping wizard with endicia falls to mention a limit on pass phrase / passphrase


from Endicia Server Support

"anything over  20 characters then would cause the problem"


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 24-September-2012 at 11:45am
Hi Casey,  Are you saying that Endicia allow a Passphrase to be set that cannot then be used in the integration with Endicia?    
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey_ULA Quote  Post ReplyReply Direct Link To This Post Posted: 24-September-2012 at 11:59am
Short answer...  Product Cart's interface allows for a very long passphrase to be created and initially passed.  However it doesnt play well with Endicia's servers.


Let me clarify with my process.

Following the EI wiki  I entered a complex  alpha numberic code.  B/c I couldn't use symbols I was aiming for 24 characters.   This was passed through ProC  encidia settings manager to Encidia.   I completed the initial stage of setting up an account.  When I then had to continue to process, which evolves putting in set-up passphrase and entering a new one,  I couldn't gain access with my set passphrase.  I had a temporary one reset and continued.  This only worked for a moment as it continued to loop on the process of trying to update (through ProC) the Endicia Passphrase to complete the second step of set up.

I found success by guessing that Encidia didn't like longer phrases as each of the temp resets were 8 characters.   I had to "remove encidia" through ProC shipping settings.  Then reconnect with "existing account."   I made sure to have a shorter passphrase and had success.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 24-September-2012 at 12:31pm
Hi Casey,
    Thanks for the clarification :-) - I understand the issue now. I'll update the wiki & also pass this to the dev team for a code change to validate the maximum length.


Edited by Hamish - 24-September-2012 at 12:31pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey_ULA Quote  Post ReplyReply Direct Link To This Post Posted: 24-September-2012 at 1:04pm
great customer service...
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