Placing an order for a Customer

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   I am adding to this thread because it is the more recent forum entry that deals with 
shopping cart empty.   

We are experiencing many instances in Firefox when a user simply tries to add an item to their cart.      This seems to occur right after a new user account is created, and primarily with FF.     The person creates a new account and then goes shopping.  Then they get the empty cart message, after adding a product. 

This also happens very frequently in FF with the admin features of adding orders.    I expect that the cache or sessions are not being cleared properly, because it occurs after we've created a new customer account and continue shopping on their behalf. 

We are using  PC  V 3.xxx something above 3.1 (unsure as we've had a few updated pages sent our way) and the Access dbase.    We have an SSL and no changes in urls. 

Any one else experiencing this?   It is a concern as we see much  higher cart abandonment rate with FF users over IE. 

Thanks. /a

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RUOnTheNet Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 06-November-2008 Location: Vancouver Status: Offline Points: 0	Post Options Post Reply Quote RUOnTheNet Report Post Thanks(0) Quote Reply Posted: 24-January-2009 at 10:59pm
	I am adding to this thread because it is the more recent forum entry that deals with shopping cart empty. We are experiencing many instances in Firefox when a user simply tries to add an item to their cart. This seems to occur right after a new user account is created, and primarily with FF. The person creates a new account and then goes shopping. Then they get the empty cart message, after adding a product. This also happens very frequently in FF with the admin features of adding orders. I expect that the cache or sessions are not being cleared properly, because it occurs after we've created a new customer account and continue shopping on their behalf. We are using PC V 3.xxx something above 3.1 (unsure as we've had a few updated pages sent our way) and the Access dbase. We have an SSL and no changes in urls. Any one else experiencing this? It is a concern as we see much higher cart abandonment rate with FF users over IE. Thanks. /a
	Alan, www.AreYouOnTheNet.com Internet Sales, Marketing & Affiliate Program Management

DMC1 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-August-2008 Status: Offline Points: 0	Post Options Post Reply Quote DMC1 Report Post Thanks(0) Quote Reply Posted: 26-January-2009 at 5:06pm
	I had similar issues with this but were solved when I made sure that all links pointed to the full name of our website. For example, in some places, I had abbreviated to COMPANYABC.com instead of always using www.COMPANYABC.com. This slight difference seemed to result in the sessions not registering items in the cart. I made sure to include the "www" in all areas including the SSL link address and I have not had any issues with this problems since the changes. Hope that helps.