Bad Order

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   I've been trying to run the monthly sales reports, and it keeps stopping with a "bad order" error.

I can't see which order is bad, and don't know how to get around it.  

We did have some trouble getting GOOGLE to speak to us (we had moved to a different server and the certificate didn't make it across).  We have communications with google now, but I suspect it's one of the orders that we used to test the google interface, and now PC isn't finding all the parts of the order it needs.

How can I remove the order completely?  I don't need it for anything other than that test, and that's long gone now.....

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billh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01-June-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote billh Report Post Thanks(0) Quote Reply Topic: Bad Order Posted: 23-January-2009 at 11:37am
	I've been trying to run the monthly sales reports, and it keeps stopping with a "bad order" error. I can't see which order is bad, and don't know how to get around it. We did have some trouble getting GOOGLE to speak to us (we had moved to a different server and the certificate didn't make it across). We have communications with google now, but I suspect it's one of the orders that we used to test the google interface, and now PC isn't finding all the parts of the order it needs. How can I remove the order completely? I don't need it for anything other than that test, and that's long gone now.....

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 23-January-2009 at 12:22pm
	Hi Bill, Please raise a support ticket so we can investigate properly. There is syncronization performed ( I believe) between Google and your site. For non-Google orders you can delete orders via this FAQ : http://www.earlyimpact.com/faqs/e-commerce_shopping_cart_questions.asp?faqid=57 but I'm personally not familiar enough with the Google checkout process to say whether this is OK for Google orders.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

billh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01-June-2007 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote billh Report Post Thanks(0) Quote Reply Posted: 28-January-2009 at 11:23am
	I've submitted the trouble log.