Emailing password

Hi,

I am currently getting complaints from customers that they request to have their password emailed to them and they never receive the email.  This is happening a lot.

Any help with this?  Is anyone having this problem?

John

We also have customers that call and tell us that they are not getting it.  I've tested it by creating an account and it works every time for me.  That got me to the following conclusion that a) perhaps they don't really know their correct email address, b) that this may be an occasional fluke, and c) that perhaps their host is marking/deleting it as spam or blocking it in some way.  So I usually reset their password and that is the end of it.  I may get a call or email once per month.   I sometimes advise my customers, when they are really nice on the phone, that they should consider to get a free yahoo account.  That way they can only use it for orders and get a new one when to much spam comes around.
Katharina

I think you're right that some customers simply do not know their email address, or are mis-spelling it. This causes loads of bounced emails if they place an order! To try to overcome the problem I have modified the sign up page so that the email address has to be typed in twice, and this has reduced the problem slightly.