Activating FedEx Error

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   I noticed when attempting to activate a FedEx account through ProductCart 3.51a I receive the error:

"There was an error processing your request. Please verify all the information you want to submit is correct, then try again."

I didn't see a detailed error in the logs and was wondering if someone could shed some light on this issue.

I verified that the FedEx account is active as the client has been using it for some time. This is a development site without a SSL certificate so my first thought was that possibly a SSL certificate needs to be installed for it to communicate to FedEx.

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Russ Miller Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-June-2009 Location: Fair Oaks, CA Status: Offline Points: 0	Post Options Post Reply Quote Russ Miller Report Post Thanks(0) Quote Reply Topic: Activating FedEx Error Posted: 25-August-2009 at 4:16pm
	I noticed when attempting to activate a FedEx account through ProductCart 3.51a I receive the error: "There was an error processing your request. Please verify all the information you want to submit is correct, then try again." I didn't see a detailed error in the logs and was wondering if someone could shed some light on this issue. I verified that the FedEx account is active as the client has been using it for some time. This is a development site without a SSL certificate so my first thought was that possibly a SSL certificate needs to be installed for it to communicate to FedEx.
	Russ Miller GFX Internet Services http://www.gfxinternetservices.com

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 25-August-2009 at 5:02pm
	You do not need SSL for testing. Just make sure you have filled out every form field. Your account number should not have dashes. You must also be connected to the Internet and have a working XML parser. You should be using XML parser 3. To find out, select "Troubleshooting Utility" from the help menu in your control panel.

Russ Miller Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-June-2009 Location: Fair Oaks, CA Status: Offline Points: 0	Post Options Post Reply Quote Russ Miller Report Post Thanks(0) Quote Reply Posted: 25-August-2009 at 5:25pm
	Thanks for the response Matt. The cart was using MSXML2 v6.0 Parser, so I changed that to v3.0. I also verified that all fields were filled out and that the 9 digit account number has no dashes or dots. Any other ideas?
	Russ Miller GFX Internet Services http://www.gfxinternetservices.com

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 25-August-2009 at 5:51pm
	Hi Russ, we have no other reports of this. You will need to open up a ticket and provide us all the details that you are placing in the registration form. You can send us a screen shot if you want.

Russ Miller Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-June-2009 Location: Fair Oaks, CA Status: Offline Points: 0	Post Options Post Reply Quote Russ Miller Report Post Thanks(0) Quote Reply Posted: 26-August-2009 at 12:52am
	Thanks to support, I found out that Ampersand characters cannot be used with the Company name. Once I changed that, it worked just fine.
	Russ Miller GFX Internet Services http://www.gfxinternetservices.com