Quantity discount in order confirmation email

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   How can we make the quantity discount amount appear as a line-item along with the subtotal, taxes, shipping, coupon code, and total amounts that are displayed in the Order Confirmation message sent to the customers?
The reason I ask is because without that discount, the totals at the bottom of the receipt look confusing. For example, most of our customers end up getting emails that look like this:

Subtotal:                 $54.90
Shipping charges:   $  8.95
====================
Total:                      $56.85

As you can see in the example above, those three amounts do not appear to add up. This is because a $7.00 quantity discount is factored into the final total but the line that should say "Quantity discount: ($7.00)" is not displayed in the email.

The discount is displayed in the email whenever a customer uses a coupon code, but NOT when a quantity discount is in effect. How do we get it to display this information in the emails?

Thanks in advance for your help.

~ Kristen

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kcramer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08-November-2009 Status: Offline Points: 0	Post Options Post Reply Quote kcramer Report Post Thanks(0) Quote Reply Topic: Quantity discount in order confirmation email Posted: 09-November-2011 at 12:12pm
	How can we make the quantity discount amount appear as a line-item along with the subtotal, taxes, shipping, coupon code, and total amounts that are displayed in the Order Confirmation message sent to the customers? The reason I ask is because without that discount, the totals at the bottom of the receipt look confusing. For example, most of our customers end up getting emails that look like this: Subtotal: $54.90 Shipping charges: $ 8.95 ==================== Total: $56.85 As you can see in the example above, those three amounts do not appear to add up. This is because a $7.00 quantity discount is factored into the final total but the line that should say "Quantity discount: ($7.00)" is not displayed in the email. The discount is displayed in the email whenever a customer uses a coupon code, but NOT when a quantity discount is in effect. How do we get it to display this information in the emails? Thanks in advance for your help. ~ Kristen

kcramer Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08-November-2009 Status: Offline Points: 0	Post Options Post Reply Quote kcramer Report Post Thanks(0) Quote Reply Posted: 14-November-2011 at 1:31pm
	In trying to find a solution to this problem, I came across this code in the file named sendmailCustomerProcessed.asp, and it seems like it relates to the display of Category Discounts (which is what our quantity discounts are), yet that discount is NOT being displayed in the Order Confirmation emails. Does anyone know why this isn't working? (This isn't code we added or modified. It's the original code that came with the cart.) ********************************************************** 'DiscountCode, when applicable...Category Discounts ptotalDiscounts=pTotalDiscountAmount+piRewardValue+pcOrd_CatDiscounts if ptotalDiscounts>0 then if piRewardValue>0 then customerEmail=customerEmail & FixedField(60, "R", dictLanguage.Item(Session("language")&"_sendMail_21") &RewardsLabel&dictLanguage.Item(Session("language")&"_sendMail_22")) else customerEmail=customerEmail & FixedField(60, "R", dictLanguage.Item(Session("language")&"_sendMail_23")) end if customerEmail=customerEmail & FixedField(11, "R", "(-"&scCurSign & money(ptotalDiscounts)&")") customerEmail=customerEmail & vbCrLf End If ********************************************************** Is there something we can add to this code to make the category discount amount appear in the same place where the subtotal, sales tax, shipping, and discount coupon amounts all appear at the bottom of the order details in the email? (Or am I just looking at the wrong code entirely and this excerpt of code isn't what should cause the category discount amount to appear in the email?) Any help would be greatly appreciated. ~ Kristen