Skipping Order IDs

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   Has anyone ever experienced the system skipping order IDs and if so is this something we should be concerned with?  Recently, we have had Product Cart skip from Order #67 to 69 and from 69 to 72.  I just wanted to make sure those missing order numbers didn't signal a problem with the database.

Thanks!

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eeversole Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-May-2009 Location: Lawrence, KS Status: Offline Points: 0	Post Options Post Reply Quote eeversole Report Post Thanks(0) Quote Reply Topic: Skipping Order IDs Posted: 14-July-2010 at 7:57pm
	Has anyone ever experienced the system skipping order IDs and if so is this something we should be concerned with? Recently, we have had Product Cart skip from Order #67 to 69 and from 69 to 72. I just wanted to make sure those missing order numbers didn't signal a problem with the database. Thanks!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 15-July-2010 at 8:46am
	Hi, It's not a problem. Order ID's are assigned (if I remember correctly) at the start of Checkout, but not all cusomers complete the process for any number of reasons. If you see large gaps then perhaps this could indicate problems, such as an issue with a payment gateway, but small gaps are quite normal. It'salways worth checking the Incomplete Orders list. Many stores follow these up and often pick up extra sales/customers.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

eeversole Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-May-2009 Location: Lawrence, KS Status: Offline Points: 0	Post Options Post Reply Quote eeversole Report Post Thanks(0) Quote Reply Posted: 15-July-2010 at 9:00am
	Hamish, Thank you for the response. That makes sense especially since I learned this morning that a couple of users were not able to complete the checkout because they say the one-page checkout screen overlaps for them at the bottom. I have asked for a verification on machine type and operating system being used (and screen shots if possible) to see if I can recreate the problem. Thank you.