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Post Options Post Options   Thanks (0) Thanks(0)   Quote ACTMARK Quote  Post ReplyReply Direct Link To This Post Topic: Categories
    Posted: 26-March-2010 at 1:30am
We recently started populating our product database but we seem to be having problems matching the categories in the import file to the categories that are already in the database.  For instance, we have the parent category on the database as accessories and the sub-cateogory is candles.  When we do the import, we have candles under the category name and we leave the  parent category blank.  When we import the category, PC will automatically create a new category call candles but put it under the root directory.  According to the manual, I don't have to have the parent categoy in the CSV import file unless there are more than 1 category with the identical name.  Can anyone help me troubleshoot this?  I'm using version 4.
 
Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 26-March-2010 at 3:39am
The system is not supposed to behave that way.

Please open a support ticket so that we can obtain more information on your Control Panel and perform some tests using exactly the spreadsheet that you are using for import.

The forum is not a good place for this kind of troubleshooting as you absolutely should not share confidential information about your ProductCart Control Panel here.
The ProductCart Team

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