Reports

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Our sales manager would like the following reports:# of abandoned carts each week/month.
# of incomplete orders each week/month
# of guest accounts each week/month
# of duplicate accounts in product cart
Am I just blind, or do they not exist?

#1, I can't find at all. Probably because abandoned carts aren't tracked.   But Saved Carts are, and old saved carts are similar to abandoned, so that might help get her the info she wants.

#2, We contact customers with incomplete orders frequently (weekly, if not daily), and take care of them. Perhaps that's why reports with Drop-Offs older than this week, all return 0 results for us?

#3, I see in the dashboard for the last 30 days, but don't see a report that I can run by week or month.

#4, I see in the dashboard for the last 30 days, but don't see a report that I can run by week or month.

Edited by Polly - 07-November-2012 at 11:26am

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Polly Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26-August-2008 Location: Spokane Status: Offline Points: 7	Post Options Post Reply Quote Polly Report Post Thanks(0) Quote Reply Topic: Reports Posted: 06-November-2012 at 6:22pm
	Our sales manager would like the following reports: # of abandoned carts each week/month. # of incomplete orders each week/month # of guest accounts each week/month # of duplicate accounts in product cart Am I just blind, or do they not exist? #1, I can't find at all. Probably because abandoned carts aren't tracked. But Saved Carts are, and old saved carts are similar to abandoned, so that might help get her the info she wants. #2, We contact customers with incomplete orders frequently (weekly, if not daily), and take care of them. Perhaps that's why reports with Drop-Offs older than this week, all return 0 results for us? #3, I see in the dashboard for the last 30 days, but don't see a report that I can run by week or month. #4, I see in the dashboard for the last 30 days, but don't see a report that I can run by week or month. Edited by Polly - 07-November-2012 at 11:26am
	~~ R&T systems director