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Authorize.net eChecks Not Working

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odathp View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote odathp Quote  Post ReplyReply Direct Link To This Post Topic: Authorize.net eChecks Not Working
    Posted: 12-June-2013 at 10:27pm
We added eChecks to our Authorize.net gateway.  It is enabled in Authorize.net.

The option for "Accept Checks" is missing in the ProductCart Authorize.net payment option.

Perhaps the ProductCart documentation is wrong or I am missing something?


ProductCart v4.6a.  Using ProductCart with Authorize.net for 3 years.

There is no customization to our ProductCart installation.

Thank you in advance for any feedback to help solve this issue.

Jack
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Post Options Post Options   Thanks (0) Thanks(0)   Quote odathp Quote  Post ReplyReply Direct Link To This Post Posted: 13-June-2013 at 12:15pm
It seems that support on the "Support Forums" has been discontinued.  In the 3-4 years we have been using ProductCart we have always received some sort of reply from staff, even if it was to open a support ticket.

Of course, this is a stock feature that should work "out of the box" and should not require a support ticket.

As a former re-seller, we have always recommended ProductCart for the robust set of enterprise level features along with the reliable support we have received.

Additionally, we have always faithfully upgraded to the latest version paying the annual maintenance fee because we believed in ProductCart.

Since we are now stuck with the inability to activate an advertised feature that is very important to our business model, we are forced to start researching alternatives.

For the benefit of others that may be looking to resolve this issue I will make an attempt to post my findings.

Thanks,
Jack
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 13-June-2013 at 8:33pm
Hi Jack,

You mentioned that you have always maintained enrollment in the ProductCart Support & Updates Plan, so that is definitely the proper method for submitting this type of question or concern. Providing technical support via the Forum would induce customers to opt out of the support plan and use the Forum, which is simply not a sustainable business model for us.

In terms of the issue with Authorize.net eChecks though... our developer that performed the original integration is out until Monday, but we'll look into it as soon as possible and post back with an update.


Edited by earlyimp - 13-June-2013 at 8:33pm
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