Gift certificate problem

NorthernBead wrote: It turns out mine was a one-time glitch. Everyone looked at my system and it was all good. I placed the exact same order my customer did and the GC's worked fine. Just one of those things

To me, that is the worst possible kind of error. It happens to me every once in a while, and it always pisses me off. I'd much rather have an error that I can pinpoint and fix.

The thing about sporadic errors like this is, it begs the question: How often does this kind of thing ACTUALLY happen to your customers? It's hard to answer, since you can't recreate the error consistently. I'm glad to hear it hasn't been happening for you anymore. It was probably an issue with old session variables or cookies or something like that saved client-side. I've seen that happen a couple times with saved shopping carts.

Order is generated either way, no emails are generated though. That's where the problem lies. No confirmation to the buyer, recipient, or me. Order shows up in the back end as processed and ready to go though. IPN and all associated PP files are checked, double checked, triple checked. We've done everything we can up to this point short of reinstalling PC (including through a support ticket). Nothing.

Perhaps when we have time to upgrade PC to a newer version the problem will mysteriously disappear. Or if we use a processor other than paypal.

Thanks for you advice!

I guess I had assumed that my support ticket was closed because there was nothing else to look into... EI had already been into my control panel to take a look etc. but hopefully this convo will help if anyone else has this problem in the future.

GC orders placed through PP are complete and processed, GC code is generated and visible to me in the control panel. The ONLY problem is that emails aren't generated to anyone. They are generated for all other orders etc from gift registries to regular orders. Never a problem. Only GC via PP won't generate emails.

When I bypass Paypal and simply have a credit card field visible for offline payments, an email is successfully generated to the buyer and to the store owner. But still none to the recipient.
(which is why everyone thought it was a PP issue I suppose)

I never edited my GC files after installing V4 (I even did a clean install of it to avoid upgrade issues), but that's when my GCs stopped working. And why we assumed I would have to upgrade PC again before any further trouble shooting could take place.