invoicing customer

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   How can I process (or send an invoice for) an amount which is not associated with an item already in my store. For example, my customer did not pay the correct shipping amount and I need to add on $10. Her order has already been processed so I cannot edit it and while I can log in to her account and make a purchase on her behalf, a random charge of $10 isn't something I have set up via the cart.
Is there a way to do this from product cart or must I go to my card merchant and work from there?
Thanks so much!!

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leahdbc Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08-February-2006 Status: Offline Points: 0	Post Options Post Reply Quote leahdbc Report Post Thanks(0) Quote Reply Topic: invoicing customer Posted: 08-February-2006 at 2:24pm
	How can I process (or send an invoice for) an amount which is not associated with an item already in my store. For example, my customer did not pay the correct shipping amount and I need to add on $10. Her order has already been processed so I cannot edit it and while I can log in to her account and make a purchase on her behalf, a random charge of $10 isn't something I have set up via the cart. Is there a way to do this from product cart or must I go to my card merchant and work from there? Thanks so much!!

cptkoi Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 30-October-2005 Location: United Kingdom Status: Offline Points: 0	Post Options Post Reply Quote cptkoi Report Post Thanks(0) Quote Reply Posted: 09-February-2006 at 6:23am
	Hi Its not an ideal solution but change the order status back to pending and make the changes. Change the status back to processed and then manual handle the payment to collect the difference. The other is to create the additional order like you say and add an item to cover this and process it as a separate order.
	"I need a hug, I need love, I need fun, I want to feel happy. Thats the world I want to live in!"

watercrazed Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 31-December-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote watercrazed Report Post Thanks(0) Quote Reply Posted: 28-March-2006 at 6:37pm
	An other work around, I have a item on my cart called misc additions, a value of $1.00. and use it for odds and ends.
	John massagers, heat therapy, buckwheat pillows and more