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New Sart Cart Function Question
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 07-April-2010 at 8:45pm
Originally posted by earlyimp earlyimp wrote:

We understand the some users are suggesting that a saved shopping cart is not cleared until the end of the checkout process (when the order has been completed).

We agree with this and we will make this adjustment to the code soon.

Thanks for your feedback.

I think this is definitely the right solution here.

Edited by Sean@WMS - 07-April-2010 at 8:45pm
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 09-April-2010 at 8:35pm
We found the problem and the fix will be part of a patch that we will release soon.

Sean: the issue here was that the saved cart could not be restored after visiting the checkout page. The saved cart was not deleted, it was just inaccessible due to an issue in the database query. Specifically, once you log into the store your customer id is saved with the cart record in the database.

The query used to restore the cart included the customer id, but the customer id was not available on the next visit to the store (unless you logged in). Therefore, the query could not find the record to restore it.
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote whizzinpc Quote  Post ReplyReply Direct Link To This Post Posted: 14-April-2010 at 11:51am
I just wanted to make another point in regards to the saved cart not saving once a customer goes to checkout.
We are noticing a lot more duplicate orders... the customer will have 2 or 3 incompletes and 1 final order...is this because they keep coming back and their shopping cart is gone?
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