Howdy

Can anybody confirm that the Google Analytics refund feature works?

Our Analytics account is working perfectly except when we do a refund through the back end, its not coming off our account. (Over 1 month since submitted, and done about 15 times) all with no results.

Rob

(R U supposed to add googles js to the backend as well?)

Hi RobertZ, the feature is definitely working on our own Google Analytics account, and we use the same files that are available for download from our Web site for Google Analytics.

Please note:

1. The negative transactions are shown in the reports a day after you post them. And they affect the revenue figures for the day in which they were posted.
2. You can see the effect of the negative transactions in the ecommerce summary chart: click on "Ecommerce" in the left-side navigation, then "Transactions", then view the chart at the top by "Revenue". On the days where you post the refunds the number will reflect the refunded amounts.
3. If a transaction is fully refunded, it disappears from the reports IF the report includes both the day in which the transaction was originally placed AND the date in which it was refunded. That is: when two transactions cancel each other out, they disappear. So one way to find out whether a refund posted to your Google Analytics reports is to view all transaction for the period since the day before the initial order was placed, and see if that order number is listed. If it was a full refund, you will not be able to find that order number in the list. If you run a report that stops before the refund was posted, then the initial transaction will show (and the amount does not reflect the refund). If you run a report that starts after the original order was initially posted, only the negative refund transaction will show.

A note on (3): we have already communicated to the Google Analytics team that we don't believe this to be a correct behavior, as reports are wrong when you don't include both the date in which the order was placed and the date in which it was refunded. Both transaction should always be taken into account when they refer to the same order number. But that's how the system works right now.