Using ProductCart - User registration issue

Print Page | Close Window

User registration issue

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1210
Printed Date: 06-October-2024 at 10:17am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: User registration issue

Posted By: virtualimage
Subject: User registration issue
Date Posted: 01-November-2007 at 10:20am

Hi,

I understand why a user account is created even though a user chooses not to create an account. My issue is that if a user chooses not to create an account and then returns to buy another product, they must enter a password if they're using the same email address. This is causing problems for our customers and also creates another step for them. They have to be notified that they must send a password reminder if they've purchased at the store before, even if they didn't create an account.

Any workarounds for this?

Thanks,

Quinn

Replies:

Posted By: RobertZ
Date Posted: 04-November-2007 at 8:31pm

I understand what your saying but its better to force them to create an account. Most online shoppers know to buy something they have to create an account. Its not going to harm sales.

If they create an account they have access to previous orders, helpdesk, RMA stuff and a few other features. It also makes the retailers life easier as they can keep control of their previous clients.

Rob