Using ProductCart - Processing Exchanges

Print Page | Close Window

Processing Exchanges

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1266
Printed Date: 27-November-2024 at 3:40am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Processing Exchanges

Posted By: Jackalope
Subject: Processing Exchanges
Date Posted: 08-December-2007 at 1:42pm

I searched here in the forum for how others deal with processing exchanges but came up empty handed. How do PC store owners process exchanges? I have an order that contains multiple items and now I have received only one of the items for exchange (a partial return). I went through the RMA process in order to accept the return from the beginning and I have changed the RMA information to indicate that one item has been returned. But in order to process this return as an exchange and not credit the customers account, do I need to create another order with the new item details and zero out the balance due? This new order will have a new order number when it should just be a modification of the original order. Is this the only way to utilize PC's built in shipping manager?

But now that I'm thinking about it and looking at the control panel, should I just edit the original order, change the quantity for the returned item to zero, add to the order the new product they would like in exchange, recalculate shipping charges and update the order?

Thanks in advance for helping to explain this process.

Kindest Regards

Replies:

Posted By: scarlettscloset
Date Posted: 22-February-2008 at 4:08pm

You can use the original order; however, we have found that the audit trail is stronger if we track each transaction separately. So when the item is returned, I zero out the original order; create a new order for the same customer with the exchange merchandise in it and report both at the end of the month.

Pamela

-------------
Scarlett

Posted By: Barney Stone
Date Posted: 25-February-2008 at 8:05am

The Stone Edge Order Manager ( http://www.StoneEdge.com/OrderManager.htm - www.StoneEdge.com/OrderManager.htm ), which is now compatible with ProductCart, includes an extensive system for dealing with returns, exchanges and RMAs. You can find details in our Knowledge Base at http://www.stoneedge.com/help/OM_DOC/view_order/rmas/Returns.htm - http://www.stoneedge.com/help/OM_DOC/view_order/rmas/Returns .htm

-------------
Barney Stone, President
Stone Edge Technologies, Inc.
www.StoneEdge.com
610-994-3699 ext 111