Using ProductCart - Inventory issue

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Inventory issue

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1335
Printed Date: 30-November-2024 at 1:37am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Inventory issue

Posted By: EarlJ
Subject: Inventory issue
Date Posted: 26-January-2008 at 10:57pm

We are having a problem and haven't been able to pinpoint where or what might be causing it.

Maybe someone else has had the same issue.

Here's the issue. The item is marked active but has sold out, the inventory level is 0. Disregard inventory is not checked. Allow-backordering is marked no.

Customers have mysteriously been able to buy the item. When we try to duplicate the issue and purchase the item, it shows out of stock (which is correct).

It seems that this issue occurs after we add new items to the store.

Has anyone had anything similar happen? Any ideas?

Any help would be appreciated!

Thanks,

Replies:

Posted By: katharina
Date Posted: 26-January-2008 at 11:38pm

We have confirmed 2 errors in our system with PC. Scenario 1: Some has ordered and item. Later, perhaps a week, they come back for more. They log in and go to their account. Here they can click on repeat the order. This is how they can order out of stock items. Another issue we have is paypal. Items paid by paypal are not deducted from inventory levels, leaving you with an incorrect inventory count.

Katharina

Posted By: ProductCart
Date Posted: 27-January-2008 at 6:37am

Hi Katharina, as far as we know these issues don't exist in the latest version of ProductCart. Please update to version 3.11. If you believe that this does not fix the problem, please submit a support ticket.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: katharina
Date Posted: 27-January-2008 at 10:28am

Sorry forgot to mention the version I'm using. Will be upgrading soon.

Katharina