No Sales or Support Today
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1385
Printed Date: 22-November-2024 at 4:04pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: No Sales or Support Today
Posted By: jprance
Subject: No Sales or Support Today
Date Posted: 18-February-2008 at 4:48pm
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Hi Everyone, I'm considering making a purchase of this software but have become a bit scared that I'm calling on a Monday and have been directed to voicemail when trying to reach sales or support. Is Tech Support 24/7? Can anyone give me some guidance? Thanks. Jason |
Replies:
Posted By: ProductCart
Date Posted: 18-February-2008 at 5:07pm
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Hi Jason, Thank you for your interest in ProductCart. We do offer pre-sales phone consultations, but all technical support is done through our on-line support form. This allows customers to provide us with the necessary information to investigate or troubleshoot their ticket. Our "stated" support policy is that we will reply to support tickets within 4 business hours (US - PST), HOWEVER.... we typically get back to customers much more quickly and operate very close to 24/5 (during the week) & 2/16 (on weekends). Please let us know if you have any other questions. Since there was no message left on our voice mail, we are unable to call you back. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: jprance
Date Posted: 18-February-2008 at 5:14pm
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Thank you for the prompt response. What if I have 5 ecommerce sites that I'm interested in moving to Product Cart software, is there a fee per license? Can anyone give insight as to how Product Cart stacks up against Volusion? Thanks, Jason
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earlyimp wrote: