We don't use UPS, however due to the way Product Cart is currently setup we are forced into this compliance configuration.

 

USPS is set as our default shipping provider due to the fact that most of our orders are 3 lbs. or less.

 

The problem is that many of our customers who have heavier orders do not realize they need to select from the drop-down menu to view the Fed Ex rates (which are usually much cheaper for heavier orders).

 

Since they don't realize this, they end up paying a much higher shipping rate for USPS Parcel Post or Priority Mail or even worse, they do not place an order at all.

 

Is anyone else experiencing this problem?

I can understand that Product Cart wants to be UPS certified, but if a Product Cart user isn't using UPS they should not be subjected to the negative effects of this.

 

Product Cart used to display all shipping rates on one page, which was much easier for the average consumer to process. Sure, you and I can easily place an order on any e-commerce website, but what about those who are first-timers or are not computer savvy?

 

As a Product Cart user of over 4 years, I have helped resolve a countless number of bugs. Now, Early Impact seems to be outsourcing their tech support (who will now answer your question with a question of their own). I have requested many times to have an option of how the shipping rates are displayed, but this does not seem to be a concern, even though it would be something so simple for them to implement. At the moment they may be too preoccupied creating add-ons to generate more revenue.

 

I believe that those of us who do not use UPS should be able to display all of our shipping rates on one page (THE WAY IT USED TO BE) and not be subject to UPS's rules.

 

Thank you,

Brandon Kats

http://www.GrandmasGiftware.com - www.GrandmasGiftware.com

 

I'm sorry, but I really have to come to EI's defense.  This is entirely out of line.

 

In the past month, Sheri and the team have implemented solutions to significant issues that confronted stores we have built for clients.  From fixes to the QB module, a shipping problem that arose due to an unusual data circumstance, to hastily responding to Paypal's sudden implementation of a new SDK for PayFloPro - they have jumped on major challenges and resolved them quickly and competently.

 

Their tech support response time is simply unmatched by other software providers and I find it absolutely infuriating that you feel they are spending all their time creating add-ons to produce revenue.  They deserve far more respect than this.

 

Essentially UPS believes they have obtained such a large portion of the parcel shipping business that they can attempt to tell everyone how to run the shipping portion of their business (at least if they want to use UPS as their shipper). Basically any supplier, vendor, service provider, etc. that pulls "that" card on my company will walk away with the card in their hands. We actually did use UPS as our daily pick-up parcel carrier for several years, we now ship 85-90% of all our parcel shipments with FedEx Ground.

 

Done venting