Backorder suggestions for the next Patch!
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1804
Printed Date: 27-February-2025 at 8:34am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Backorder suggestions for the next Patch!
Posted By: njessen42
Subject: Backorder suggestions for the next Patch!
Date Posted: 07-July-2008 at 12:32pm
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Here is our ideal vision of how product cart would handle backorders: a. Mark backorderable out-of-stock items as "out of stock" in the customer's view cart page (so they have a heads-up that although they can order it, it's going to go on backorder rather than get shipped immediately.) b. Subtract the out-of-stock $$ from the total that gets sent for BC auth/charge processing (because we don't charge customers for items that we aren't yet shipping yet) c. when processing the order, and sending confirmation, mark them as "backordered" rather than "shipped". OR let the admin processing the order, change the ordered/shipped to 0 so it would show that we shipped them 0, but would still show what they ordered. (Currently we have to delete the item from their order, to get the charges and quantity to show up right.) "c." would save us a lot of time at order processing. |
Replies:
Posted By: dilbert5
Date Posted: 04-September-2008 at 12:45am
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Absolutely agree that the backorders issue is the weakest link in Product Cart.
It would seem such an important issue to fix. It concerns me that there have been threads for over a year about the backorder problems and the complex ways users have had to find to deal with it, yet the staff at Early Impact don't seem to consider it worth looking at? Until it is fixed I can't consider switching to Product Cart (even though I like the general functionality of the software). |
Posted By: ProductCart
Date Posted: 11-September-2008 at 5:57am
This is already how ProductCart works. Leave back-ordered items unchecked in the shipping wizard, and the order will be flagged as partially shipped. The e-mail that the customer receives points out the fact that the order has not been fully shipped. Only once all products have been shipped the customer is sent a message that indicates that the order has been fully shipped. As for order processing, make sure that you setup your payment gateway in ProductCart to "authorize only" so that you can edit the order, if needed. However, please note that in most cases credit card information is not saved to the database and therefore ProductCart cannot carry out two transactions (partial order, then the balance). ProductCart can only capture the previously authorized transaction. http://www.earlyimpact.com/order-processing.asp - See this page for more information on advanced order processing in ProductCart (including the ability to edit the order amount and batch-process using the edited amount, with select payment gateways). ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
njessen42 wrote:Posted By: Russ Nobbs
Date Posted: 15-April-2009 at 3:58pm
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"b" remains a problem if we part ship because of back orders. Product Cart through PayPalFlo authorizes for the full amount. FTC rules do not allow us to charge the card for back ordered goods until they ship. Unless I am missing something in setup or in our running the process, this is a flaw in PC. We are on 3.11 but converting to 3.51. I don't see how this has changed in 3.51. |