Emails - Anyone ??
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Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1866
Printed Date: 21-November-2024 at 4:06pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: Emails - Anyone ??
Posted By: worldofrugs
Subject: Emails - Anyone ??
Date Posted: 01-August-2008 at 11:01am
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Perhaps I'm overlooking it in the manual, but I cannot seem to find the answer this question: When an email is sent to the customer (goes for all emails), at the bottom the company name is automatically inserted. Is there a way to add the address, phone number and website? The same goes for the email send to the drop shippers and all other outgoing emails... Also... When sending out an order confirmation, the line-up of pricing is terrible.. I know tables cannot be used here but has anyone figured out how to get the pricing aligned nicely? |
Replies:
Posted By: worldofrugs
Date Posted: 04-August-2008 at 12:49pm
| No one has an answer to this? |
Posted By: Greg Dinger
Date Posted: 04-August-2008 at 1:07pm
Posted By: worldofrugs
Date Posted: 04-August-2008 at 2:01pm
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Hi Greg, thanks for the reply... No, that's not the part I'm referring to.... 1st issue is at the bottom of the email below: Thank you for shopping at <company name> This part I cannot change in the email settings at the place you described. Really would like to have our address & website mentioned there for the 2nd issue: Look at the prices... Not lined up at all... This is how it also shows in the emails... Here's an example of the email being send: ------------------------------------------ Dear Test Customer We wanted to let you know that order number 18 that you placed on 8/4/2008 has been processed and will be shipped soon. This is your order confirmation. Order details are listed below. If you have any questions, please do not hesitate to contact us. Billing Information =================== Test Customer WOR address City, GA 12345 US 123-456-7890 test@email.com Shipping Information ==================== Test Customer WOR address City, GA 12345 US 123-456-7890 Shipping Method: UPS Ground Number of Packages: 1 ORDER DETAILS UNIT PRICE TOTAL ====================================================================== QTY 1 SKU 12345test PRODUCT test PRICE $123.00 $123.00 Subtotal: $123.00 Handling Fees: $4.50 ===================== Total: $127.50 Thank you for shopping at World of Rugs & Furniture. -------------------------- |
Posted By: Hamish
Date Posted: 04-August-2008 at 3:29pm
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Hi Paul, Just a quick 2 cents worth on the second point. It's a font issue - With a fixed width font such as Courier it aligns nicely. ORDER DETAILS UNIT PRICE TOTAL ====================================================================== QTY 1 SKU 12345test PRODUCT test PRICE $123.00 $123.00 Subtotal: $123.00 Handling Fees: $4.50 ===================== Total: $127.50 ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: worldofrugs
Date Posted: 04-August-2008 at 3:33pm
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Thanks on that part Hamish! Wish there was a way to force that font on the email, but as it it plain text, I guess not  At least I know now, why.. Thanks! |
Posted By: Hamish
Date Posted: 04-August-2008 at 3:57pm
I happen to know (vague recollection + forum search) Greg has done some custom code in the past to send HTML email - So he's the man to talk to on this one  . ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: ProductCart
Date Posted: 04-August-2008 at 4:16pm
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Guys, remember that the alignment problem is dependent on the e-mail client. In most e-mail clients, the e-mails look just fine and the values are lined up. However, if an e-mail client is setup to default to a non-fixed width font, then the problem will appear. In the vast majority of cases, this is not an issue. Switching to all HTML e-mails is unfortunately not a simple project. Multi-part messages including both text and HTML would have to be sent, to account for the fact that customers might have their e-mail client setup not to view messages in HTML and/or the e-mail component used on the server might not support HTML. Considering that literally dozens of e-mails are created dynamically and sent by ProductCart in all sorts of scenarios, this is not a small project. ------------- The ProductCart Team Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software |
Posted By: katharina
Date Posted: 04-August-2008 at 4:25pm
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I don't have an issue with it not being lined up at times. The customer still can read it, plus the message size is small and does not take long to download. Some customers prefer text format. Here is how I see it. The customer sees a pretty invoice online and can print it from there, plus he/she can always log in a print one later. So it is all there in a pretty format so why bother about the email format. I've seen some carts that have a link in the email to a formated version of the invoice. Some even attach pdf formats to the email. Cute, but I can do without. In the worst case I can still physically mail or even fax a copy of the invoice. I think I faxed one last year, that's how seldom that happens. Katharina |
Posted By: Hamish
Date Posted: 04-August-2008 at 5:05pm
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Hi, Good points in the last couple of posts. :-) ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: worldofrugs
Date Posted: 05-August-2008 at 4:51pm
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Thanks all for clearing up the issue with the lineup for the prices etc... I've checked it on several email clients and they use standard a fixed font.. Indeed, nicely showing  About the 1st issue: "Adding address, etc.." to the bottom of the emails... I figured out that there's not one part where this can be done, however I did find out where it can be done... For the normal emails to the customers, I have modified the following files: emailsettings.asp, customerOrderConfirmEmail.asp, inc_PartShipEmail.asp, pcPay_GoogleCheckout_CustomerEmail.asp, sendmailCustomerProcessed.asp and Languages.asp For example in emailsettings.asp, this is my new code --> private const scReceivedEmail="Dear <CUSTOMER_NAME><br><br>Thank you for shopping at <COMPANY>.<br><br>We received your order on <TODAY_DATE>. Your order number is <ORDER_ID>.<br><br>Note that this is not an order confirmation. You will receive a detailed confirmation message once your order has been processed. You can check the status of your order by logging into your account at <COMPANY_URL>/productcart/pc/custpref.asp<br><br>If you have any questions, please do not hesitate to contact us.<br><br>Thank you for being a <COMPANY> customer.<br><br>Best Regards,<br><COMPANY><br><COMPANY_Address><br><COMPANY_City>, <COMPANY_State> - <COMPANY_Zip><br><COMPANY_PhoneNumber><br><COMPANY_URL>" In order to have these variables added in here I also had to modify sendmailCustomerProcessed.asp, and added: personalmessage=replace(personalmessage,"<COMPANY_PhoneNumber>",scCompanyPhoneNumber) personalmessage=replace(personalmessage,"<COMPANY_Address>",scCompanyAddress) personalmessage=replace(personalmessage,"<COMPANY_City>",scCompanyCity) personalmessage=replace(personalmessage,"<COMPANY_State>",scCompanyState) personalmessage=replace(personalmessage,"<COMPANY_Zip>",scCompanyZip) In the same file I also changed this line: customerEmail=customerEmail & dictLanguage.Item(Session("language")&"_sendMail_36") & scCompanyName & "." & vbCrLf & vbCrLf to: customerEmail=customerEmail & dictLanguage.Item(Session("language")&"_sendMail_36") & vbCrLf & scCompanyName & vbCrLf & scCompanyAddress & vbCrLf & scCompanyCity & ", " & scCompanyState & " - " & scCompanyZip & vbCrLf & scCompanyPhoneNumber & vbCrLf & scStoreURL & vbCrLf That last part is changed in most of the other files I mentioned... I am still going through the emails, as I also like to change it with the emails to the drop-shippers, etc... I'll update the list here of files I changed to add the address, phone number and website to the bottom of the emails, under the Company Name that is standard included. If someone knows already what other files I can modify (for drop shippers, etc..), please let me know...  |
Posted By: angel
Date Posted: 24-August-2008 at 8:26am
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I've noticed a spacing problem. When I have a order in 4 digit currency (i.e. BDT4,000.00), it removes first character from currency code (i.e. BDT to DT). Likewise when the order is in 5 digit (i.e. BDT15,000.00), it removes first 2 characters from currency code (i.e. BDT to T). Example:ORDER DETAILS UNIT PRICE TOTAL
====================================================================== QTY 1 SKU Center Table-ST 002 PRODUCT Center Table PRICE DT4,000.00DT4,000.00 Subtotal:DT4,000.00
Shipping Charges: BDT100.00 ===================== Total:DT4,100.00 How to solve this? ------------- Sultan Arefin www.chorka.com |
Posted By: rotokirby
Date Posted: 15-October-2008 at 6:56pm
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Has anyone been able to move the tracking number information from the bottom of the email to the top? I find that a lot of our customers don't see the tracking number at all.
Also, I'd love to also include a tracking link in the email. Currently we give the generic links to USPS and UPS tracking, but the customer has to copy and paste the tracking number. ------------- Rotofugi Designer Toy Store & Gallery Chicago > IL > US http://rotofugi.com - http://rotofugi.com |
Posted By: katharina
Date Posted: 15-October-2008 at 7:52pm
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I've been doing the same, and love to see a click able link. I would further love to see it in the back end for us and for the customer as well. Katharina |