Using ProductCart - Billing Address in Canada/Shipping Address in US

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Billing Address in Canada/Shipping Address in US

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1892
Printed Date: 07-October-2024 at 5:33am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Billing Address in Canada/Shipping Address in US

Posted By: loracady
Subject: Billing Address in Canada/Shipping Address in US
Date Posted: 12-August-2008 at 11:17am

Has anyone encountered this issue? The only country in my country list is the US, since we do not ship out of the US. But today, I had a Canadian customer shipping to an address in the US who has a Canadian shipping address. The order would not go through. Any ideas? Thanks!!

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www.TheSleepShop.com

Replies:

Posted By: Confetti
Date Posted: 20-August-2008 at 1:49pm

I had the same issue in regards to Paypal. I can't remember exactly, but there were two issues.
My customer Bill was Canada, Ship to Texas.
Customer got an errorMicrosoft VBScript compilation error '800a03f9'
Expected 'Then'
/store/pc/pcPay_ExpressPay_Start.asp, line 259
if pcv_Country "AU" or pcv_Country = "CA" then

Contacted PC and they fixed the problem. Something to do missing an "=" Sign.

But THEN, the customer tried again, and was not able to get any shipping Options.
Contacted Paypal, and found out that Canadians CAN NOT have a bill Canada, Ship USA
(Same in reverse for us yanks).
As well, Paypal (If I remember correctly) does allow to enter the ship as USA, but then passes the info as CA, thus messing with the shipping options. Order will go though, but with no ship options. You can change the Country in the Order Details, etc, and manually update the Shipping, but Paypal only allows for a 15% increase in an auth amount, so you might not be able to automatically up the invoice amount to cover the cost.