Using ProductCart - Reshipping returned/damaged items

Print Page | Close Window

Reshipping returned/damaged items

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1900
Printed Date: 02-December-2024 at 5:12pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Reshipping returned/damaged items

Posted By: cpgmar
Subject: Reshipping returned/damaged items
Date Posted: 13-August-2008 at 4:24pm

Has anyone else run across the problem of what to do about reshipping products that may have been either returned or damaged in shipping and need to send again? I am using the UPS and Fed Ex tools and when I need to create a new label for the customer, if all items are showing as shipped, you cannot send another package. Is there any type of fix for this?

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com

Replies:

Posted By: Confetti
Date Posted: 20-August-2008 at 2:07pm

I have not had to do this - But why not duplicate the order, (or make a new one), zero out the prices and shipping costs, and note a reference back to the original invoice. I do not know how the payment page reacts with a zero amount. But you could temporary "offer" a payment option of Cash or something. If you do not do wholesale, you can check the wholesale only box, and when you need it - uncheck it. Otherwise you need to re-do the payment option each time.

Posted By: cpgmar
Date Posted: 20-August-2008 at 2:19pm

It certainly is possible to make a new order at no charge but that would be very time consuming to do for several orders. Sometimes we have 12-15 orders like this in a week.

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com

Posted By: Sangano
Date Posted: 26-August-2008 at 10:52am

I've had similar situations myself. I've found the least time-consuming way is to just go to your shipper's website and get a shipping label direct from them. It seems like the least aggravating option available to us. :-)

I couldn't imagine going through the trouble of entering a new order and zeroing it out just to get a shipping label!

Posted By: cpgmar
Date Posted: 26-August-2008 at 11:34am

Yes, that is what we do also but there is no way to keep track of status of the order through PC or to be consistent with notification of shipping etc. I know UPS/FedEx have a shipping notification email but it looks bad to have it come from them when all previous emails have come from us. Mainly our inventory and pick list and paperwork all need to be updated and generated accurately. It is not a big deal for one or two orders a month to do it all manually but when we have up to 20-30, it can become a problem.

I would also hope that eventually, we could get packing slips to be generated with only the products being included showing a quantity shipped. This type of order handling is crucial to keeping the customer informed and our order view status accurate.

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com

Posted By: Sangano
Date Posted: 26-August-2008 at 1:12pm

True. Well, one option in the meantime is to manually change the shipment tracking number (based on the newly-generated label) and resend the Order Shipped e-mail. That way, they receive an e-mail direct from your store with the updated tracking number. In addition, you can place a custom comment in there to go along with the standard "order shipped" verbiage (to the effect of, "Here is your updated shipping information. We love our customers, yada yada").

Best of luck!

Posted By: cpgmar
Date Posted: 26-August-2008 at 1:20pm

That is what we had been doing but since we upgraded to the new version of PC, it will not let us do that anymore! Is that something that was changed for a reason?

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com

Posted By: Sangano
Date Posted: 26-August-2008 at 2:12pm

That's odd... Mine works fine. I've done it recently, in fact.

You go into the order in question, select the [Product Details] tab.
Go to the bottom where the [SHIPPING STATUS] section is.
Click [Modify shipment information]. Replace the tracking number in the resulting pop-up with the new tracking number. Click [Update Shipment Information].
Go to the [Process/Update] tab.
Scroll down to the [Order Shipped E-mail] section.
Enter whatever comments you'd like to include (if any), and press [Resend Order Shipped E-mail].

Those are the steps that always work for me, and I'm running the latest version. As far as I know nothing's been changed. If the above isn't working for you, I'd put in a support request.

Posted By: cpgmar
Date Posted: 26-August-2008 at 2:31pm

Hmmm, I thought it was weird that that went away. I will put in a request but unfortunately that still doesn't solve the entire problem as using a different program to send the package kind of negates the shipping wizard benefit overall. The transfer of addresses and tracking numbers is time consuming and can cause errors too. Thanks for your help

-------------
Cindy

The Tasteful Garden

www.tastefulgarden.com

Posted By: Sangano
Date Posted: 27-August-2008 at 2:09pm

Anytime. Good luck.