Getting Started - UPS Shipping Rates in Canada

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UPS Shipping Rates in Canada

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Getting Started
Forum Description: Installing, activating, and getting started with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=1919
Printed Date: 22-November-2024 at 8:53pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: UPS Shipping Rates in Canada

Posted By: DonnaT
Subject: UPS Shipping Rates in Canada
Date Posted: 18-August-2008 at 8:49pm

I am a Canadian store selling to Canadian customers. I am in the process of setting up my shipping options and have activated UPS. The only way to get UPS ground rates returned in my shopping cart, however, is to select the shipping option "UPS Standard To Canada" in the control panel (selecting "UPS Ground" does not return any rates). The option "UPS Standard To Canada" is confusing to the customer since we (and they) are in Canada. It appears like I am connecting to an American based UPS online site. Are other Canadian stores using the "UPS Standard to Canada" option as well or is there a Canadian "UPS On-line" site to which my store can attach? Alternatively, can I edit the text to make it less confusing to my customers?

Replies:

Posted By: Greg Dinger
Date Posted: 18-August-2008 at 9:59pm

I have a client who is also a Canadian merchant. When I pointed out your post to him, his response was as follows:

Now, my advice is to use CanadaPost Expedited Parcel for in-Canada orders. That’s what we do. It’s quite fast, and it’s quite cheap now.

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Posted By: DonnaT
Date Posted: 18-August-2008 at 10:42pm

Thanks, I compared prices and you are correct. CanadaPost does appear to be cheaper. I was going to present a couple of options for my customers to choose from but perhaps CanadaPost would be the preferred method anyway.

Posted By: Espressotec
Date Posted: 26-August-2008 at 6:34pm

We always use Canadapost for any shipping we do

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Posted By: DonnaT
Date Posted: 30-August-2008 at 9:04pm

OK, everyone has convinced me to use Canada Post as my only shipper for my Canadian store (it is so much cheaper than the alternatives. Thanks for the advice). The problem is - Canada Post is not showing up as a shipping option in my storefront even though I have activated it within the ProductCart control panel. I have confirmed with Canada Post that my account is active and on a production server. I am accessing the Canadapost server (sellonline.canadapost.ca:30000). What am I doing wrong/missing? Any help would be greatly appreciated. Thanks in advance.

Posted By: ProductCart
Date Posted: 02-September-2008 at 12:13pm

FYI: The customer opened a support ticket and the cause turned out the XML parser. We changed it from version 6 to version 4 in the Control Panel (Help > Troubleshooting Utility), and rates were returned immediately.

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