customer account can’t place order
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=198
Printed Date: 20-May-2024 at 9:23am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: customer account can’t place order
Posted By: klango
Subject: customer account can’t place order
Date Posted: 10-May-2006 at 3:38am
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I'm
all done setting up my Product Cart, modifying it, adding products,
etc. So I've been trying to beta test the store before public launch.
However it seems that none of my customer's accounts can actually
process any orders. The merchant account and gateway is all set (I've
tested it's virtual terminal system just to be sure it can process
orders, etc.), but I get an "Error 3: This transaction cannot be accepted".
whenever I or my test customers try to complete the checkout process.
When we back click and try to checkout again we get this message... Your account is not set up to place orders on this store. If you have any questions, please contact us. I've triple checked and I know that the store isn't set to be a catalog or wholesale only in the general store settings. The customers are all retail customers, but even if I switch them to wholesale customers I can't get the system to process an order to to allow them to finalize a purchase. None of the customers' accounts are suspended or locked. So anyhow, I'm kinda stumped. It would seem none of my customers can actually process any orders, which is a bit of a problem. Any ideas/help?  |
Replies:
Posted By: klango
Date Posted: 10-May-2006 at 4:20am
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Ack! OK, never mind. It was a checkbox on my Authorize.Net security settings. Ain't that the way it always goes? You never figure it out until you call out for help. Carry on folks. Nothing to see here.  -k |