New order number not generated
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Search Engine Optimization
Forum Description: Talk about ways to optimize your ProductCart store for search engines
URL: https://forum.productcart.com/forum_posts.asp?TID=2004
Printed Date: 21-June-2024 at 3:58pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: New order number not generated
Posted By: ecogardener
Subject: New order number not generated
Date Posted: 27-September-2008 at 10:41am
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Our customers are trying to place back to back orders but a new order number is not being generated for them. They place order #1, then try to place a second order but the first order is presented to them. Desiring to place a new order they are removing the items from the first order and putting the newly desired items in the shopping cart. They then complete this order. The shopping cart does not assign a new order number so it effectively wipes out the first order except that payment for that order has already been completed and we now have no visibility into the items that were contained on the original order. Any insight would be great. The Happy (or unhappy) Gardener - a.k.a. THG  ------------- The Happy Gardener |
Replies:
Posted By: Hamish
Date Posted: 27-September-2008 at 4:20pm
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Hi THG, Raise a support ticket! It seems a strange problem - when I test a site I often do several orders in quick succession and have never seen this. On a separate note, why are they not ordering everything they want in a single order - do they get some advantage on shipping costs by splitting an order, or need parts of the order delivered to different addresses ? Regardless, it should work OK and is definately worthy of a ticket. ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |