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Ver 3.5 Search By Keyword Problem

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2123
Printed Date: 07-October-2024 at 1:29pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com


Topic: Ver 3.5 Search By Keyword Problem
Posted By: hhsign
Subject: Ver 3.5 Search By Keyword Problem
Date Posted: 10-November-2008 at 12:19pm

We installed Ver 3.5 this weekend, now we have a problem when you try to search with a keyword and leave Category: set to All. You get an error;

An error has occurred in this store. We apologize for the inconvenience.
  • To return to the store's home page, click here.
  • To contact the store administrator, click here.

Technical Information:

The error has been logged in the store database. The reference ID for this error is: . Write it down because you will need it to obtain more information about this error or to report the problem to our technical support team.

 

For security reasons, details about this error are not shown in the storefront. To obtain more information, do the following:

  • Log into your store's Control Panel
  • Go to "Help > Error Information"
  • Enter the Reference ID and click "Submit"

If you enter a Category then enter a keyword, it will work sometime but not every time.

Any Ideas?


Replies:
Posted By: ProductCart
Date Posted: 10-November-2008 at 12:32pm
For something like this, always support a support ticket.

ProductCart is not registering an error (the reference ID is empty). We also have no other reports of this problem. Submit a support ticket so that we can look into it.


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The ProductCart Team

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