Help - product reviews not showing up...
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Category: ProductCart
Forum Name: Customizing ProductCart
Forum Description: Exchange messages with other users that are customizing ProductCart.
URL: https://forum.productcart.com/forum_posts.asp?TID=2128
Printed Date: 28-July-2025 at 8:34pm
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Topic: Help - product reviews not showing up...
Posted By: thegardenbath
Subject: Help - product reviews not showing up...
Date Posted: 11-November-2008 at 10:33am
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Hello all! I've got a dilemma and I'm hoping someone can help. I've put in a ticket with support and have done what they advised me to do so far, but I'm still having an issue. My product reviews are not showing up on my product pages. I've made sure that the feature is turned on in my shop, and I had some text there before I did the update that I could see even if there were no reviews yet. Now, I can't see anything, there's no way for anyone to leave a review at all! I have confirmed that my viewprd and viewPrdCode files match the new 3.5 update files that I just received. In other words, I did no customizations to the code there - and those were the files that support advised me to reload. Still no change... I'm personally wondering if I've modified out the wrong thing from my viewPrdL file. I cannot seem to find my orignal backup files so I can check it against my current file, so I'm hoping support will allow me to do a re-download if nothing else. In the meantime, I thought I'd post here and see if I could get any tips on how to proceed or what bit of code I'm looking for. I was expecting to see something like this in the viewPrdL but for REVIEWS instead: ----------------------------------------------------------------------- <!-- Start long product description --> <% '*********************************************************************** ' 12) LONG DESCRIPTION '*********************************************************************** '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ' START: Display long product description if there is a short description '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ pcs_LongProductDescription '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ' END: Display long product description if there is a short description '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ '************************************************************************ ' END LONG DESCRIPTION '************************************************************************ %> <!-- End long product description --> ---------------------------------------------------- But there seems to be no code in the viewPrdL file that references product reviews. Any ideas or tips on how I can proceed until I can either find my original backup files (I know, I know - how can I not have a backup?!) or download a fresh copy to compare them with.... Thanks!  |
Replies:
Posted By: Hamish
Date Posted: 11-November-2008 at 12:41pm
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Hi, There's no references in viewPrdL to reviews. viewPrdL is used as an "include" in viewPrd - If you look at the asp code in viewPrd you should find that there is an include for viewPrdL and about 25-30 lines later a section "PRODUCTS REVIEW ZONE" and an include for prv_increviews.asp I can see the product review on "Velvet Butter Creams", but not on other products at the moment. I'll go and scratch my head a bit more about this one.... ------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: Hamish
Date Posted: 11-November-2008 at 12:58pm
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Hi, OK -I have a fair idea as to the area to investigate and will pass it to someone who knows what they are doing . We will respond via your support ticket when we have an answer!------------- Editing ProductCart Code? See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code |
Posted By: ProductCart
Date Posted: 12-November-2008 at 5:30am
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Just to update this thread. We are not able to replicate the problem in our test stores. As far as we can see there are no issues with customer reviews in ProductCart v3.5. So we notified the customer via our Support Ticket system.
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