Using ProductCart - Free Shipping and Coupon Use

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Free Shipping and Coupon Use

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2130
Printed Date: 03-July-2024 at 5:55am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Free Shipping and Coupon Use

Posted By: TrekLightGear
Subject: Free Shipping and Coupon Use
Date Posted: 11-November-2008 at 8:02pm

I apologize if this question has already been answered, I searched the knowledge base and this forum but couldn't find an answer.

I've got my USPS settings setup to automatically apply free shipping for orders over $90. The problem is that when customers use coupons it's still applying the free shipping even if the final order total is well below $90. I really don't want to offer free shipping unless the customer is actually spending over $90, but I can't find a way to prevent this. If I put out a big coupon and a customer is already saving a significant amount, it definitely hurts if I have to provide free shipping on top of that even though the actual order may only be for $60.

Anybody know a way to fix this so PC only gives the customer free shipping if the order total after any coupons are applied is over a certain amount?

Replies:

Posted By: Cliptomania
Date Posted: 13-November-2008 at 1:23pm

The coupon code set allows you to designate the use of only 1 coupon per order. Doing so would solve this problem.

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Clip Earrings on the Web

Posted By: TrekLightGear
Date Posted: 15-November-2008 at 5:24pm

I'm not sure if you misunderstood the description of the problem or if I'm missing something. The customers are not using two coupons. The free shipping is being triggered by the option on the USPS shipping settings page that says to make the shipping free for orders over $90.

As standard practice I already set my coupons so that only 1 coupon can be used per order but this does not resolve the problem since the free shipping is not being triggered by a coupon.

Posted By: WGSnet
Date Posted: 15-January-2009 at 2:29am

Are you using discounts?

We're having the same problem you are describing because the cart is using the cart total BEFORE discounts and giving Free Shipping to customers with order totals under $150 (our set Free Ship amount) AFTER discounts.

Posted By: ProductCart
Date Posted: 15-January-2009 at 7:51am

Just a note to let you know that we are looking into this issue. We have already come up with a temporary fix, but this needs more testing. Since the fix affects files that change quite a bit from version to version, please submit a support ticket to inquire about it. We will ask you to send us a couple of files that we will modify for you and send back.

Once we have a "final" fix, we will post it to the "Just In" section of the Support Center.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: TrekLightGear
Date Posted: 15-January-2009 at 9:58pm

Thanks, it's good to know this is being resolved, I was wondering how this wasn't an issue for more people.

I'm still on 3.11a but I'm actually itching to make the upgrade soon so I may just save you the trouble of having to patch me twice. I'll open a ticket as soon as I'm there. If anything changes or you release a patch, please let me know or update this thread.

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Seth Haber