Customizing BTO - Time out

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Time out

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart Build To Order
Forum Name: Customizing BTO
Forum Description: Interact with other users, resellers and developers about customizing BTO
URL: https://forum.productcart.com/forum_posts.asp?TID=2135
Printed Date: 02-July-2024 at 8:28pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Time out

Posted By: Cborj
Subject: Time out
Date Posted: 12-November-2008 at 11:21pm

Is it possible to change the time out period allowed when a customer is placing an order. We're getting complaints that the program times out before they can complete and order and they have to start all over again.

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CB

Replies:

Posted By: Greg Dinger
Date Posted: 12-November-2008 at 11:35pm

Are you talking about session timeout in that your customers are losing their cart contents?

Or are you saying that the checkout process runs into script timeouts and the cart is crashing?

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Cborj
Date Posted: 13-November-2008 at 12:25am

Session timeouts. They say they sometimes get interrupted and can't complete the order but when they go back to the computer their session has timed out and they've lost all the contents of their cart.

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CB

Posted By: ProductCart
Date Posted: 13-November-2008 at 3:42am

The default time-out setting is 20 minutes and it can indeed be extended in IIS. For more information on time-out issues, please see " http://wiki.earlyimpact.com/developers/timeout-issues - Understanding Sessions Time-out Issues " in the ProductCart documentation.

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The ProductCart Team

Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software

Posted By: Greg Dinger
Date Posted: 13-November-2008 at 9:06am

Consider installing Session Saver. It is targeted at the precise issue your customers are seeing.
http://www.greybearddesign.com/productcart/session-saver/ - http://www.greybearddesign.com/productcart/session-saver/

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: intour
Date Posted: 13-November-2008 at 10:01am

Hi Greg,

Thats a neat little tool for those on shared servers without access to IIS. Some hosting companies aren't that keen or willing to change it.

I reset all my Productcart clients who host with me to 60 minutes at the outset because the same 20 minute timeout default also kicks them out of the productcart control panel.

Nigel

Posted By: Greg Dinger
Date Posted: 13-November-2008 at 10:19am

Yup, it works well Nigel.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |