missing order numbers
Printed From: ProductCart E-Commerce Solutions
Category: ProductCart Build To Order
Forum Name: Customizing BTO
Forum Description: Interact with other users, resellers and developers about customizing BTO
URL: https://forum.productcart.com/forum_posts.asp?TID=2136
Printed Date: 01-October-2024 at 7:52am
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com
Topic: missing order numbers
Posted By: Cborj
Subject: missing order numbers
Date Posted: 12-November-2008 at 11:24pm
Our customer is upset because they can't account for all the order numbers. Occasionally an order number can not be found and they don't know if it means that order is lost in cyberspace or what. Does anyone else have this problem?
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CB
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Replies:
Posted By: ProductCart
Date Posted: 13-November-2008 at 3:39am
This is perfectly normal as not all orders are completed. Orders that were not completed can be found under "Orders > Incomplete Orders". In most cases, an order is incomplete simply because the customer decided not to complete the purchase.
For more information on incomplete orders, please see " http://wiki.earlyimpact.com/productcart/orders_status#incomplete_orders - Understanding the Order Status " in the ProductCart WIKI.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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Posted By: Cborj
Date Posted: 13-November-2008 at 9:50am
Thing is there are more missing order numbers than there are orders in Incomplete Orders and this missing order number phenomenon has just started happening recently.
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CB
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Posted By: ProductCart
Date Posted: 13-November-2008 at 10:42am
It could be a payment gateway that has not been setup properly and is therefore not "talking back" to ProductCart correctly. It could also be an expired SSL certificate, which also affects communication with the payment gateway. If you cannot find the problem, you should open a support ticket.
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The ProductCart Team
Home of ProductCart http://www.productcart.com" rel="nofollow - shopping cart software
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